Job Description

RESPONSIBILITIES:

• Answer employee and manages questions related to HR processes, policies and general questions via phone, chat, or email • Document all employee inquiries and transactions in case management tools as required • Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions • Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday) • Navigate employees and managers with self-service transactions and processes • Handle confidential and sensitive information • Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.) • Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance and other) • May Participate in additional projects, continuous improvement workshops, or other initiatives • Perform ad hoc projects, as assigned QUALIFICATIONS:

• High School diploma required, Bachelor’s degree preferred • At least 1 year of demonstrable experience in HR or customer service considered as an asset • Strong written and oral communication skills • French or Spanish speaker preferred but not required • Strong customer service and interpersonal skills • Familiar with HR service and processes as well as HRIS tools and systems • Able to navigate computerized data entry systems and other relevant applications • Ability to multitask and manage multiple priorities • Have a continuous improvement mindset, strong problem-solving skills, and process oriented.

Company Description

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan Work schedule : Mon To Fri 8am to 5pm (Remote)