Client Success - Evergreen- CSM, Search New York, NY - About The Position Ready to take your career to the next level? Kenshoo is looking for the best and the brightest to join our family. Were proud of our industry-leading digital marketing software but were even prouder of the people behind it. Thats where you come in! Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers. The Kenshoo Social Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Kenshoo Social management platform. The CSM is ultimately accountable for clients satisfaction and ability to leverage Kenshoo Social to drive ROI for Social Marketing initiatives. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Facebook and other social marketing campaigns and most importantly, a consultative approach to addressing client needs. Duties and Responsibilities: - Partner with Kenshoo Client Success Directors to actively build relationships with client partners - Assist Client Success Directors in driving client retention, and identifying business growth opportunities - Provide initial, and ongoing training to clients to enable them to effectively use the Kenshoo platform - Assist clients in basic implementation and usage of Kenshoo products - Provide technical support and social marketing best practice and strategy recommendations - Communicating regularly with the customer to evaluate satisfaction - Ability to understand clients business goals, to anticipate future needs and help determine the ideal solution - Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity - To collaborate with Kenshoo Search and Kenshoo Local (SMB) client success teams - Energized by solving problems and finding opportunities to make clients successful - Ensure client expectations are exceeded! - Requirements Kenshoo Requirements: - Passion and dedication - Desire to be the best - Ability to work both independently and as part of a team - Strong interpersonal communication skills - in writing and verbally - Proven track-record of problem-solving - Results oriented Position Requirements: - B.A. or B.S. - Hands on Facebook marketing campaign implementation and management experience - Ability to understand basic Facebook and other social marketing analytics - Ability to perform detailed client audits to identify client needs or workflow gaps - 2+ years experience in client services and/or technical project management