Job Description

As a Key Account Manager at Daxko, you will manage our most strategic accounts, which contribute significantly to our company's income. Building and maintaining consultative relationships with these clients is essential for ongoing engagement and clear communication of expectations.

Responsibilities:

• Understand clients' evolving markets and strategic priorities.
• Align Daxko's solutions with clients' needs.
• Identify new service and product opportunities to pass to the Key Account Executive.
• Collaborate with the Key Account Executive as the primary contact for key clients.
• Anticipate client needs and manage project timelines.
• Measure and ensure the success of assigned accounts.

You will report to the Team Lead of Key Account Management.

Qualifications

• Demonstrates professional maturity and positive team contributions.
• Excellent verbal, written, and presentation communication skills.
• Analyzes data and KPIs to inform strategic decisions.
• Efficient performance with strong follow-through and results achievement.
• Self-motivated and self-directed with effective time management.
• Goal-oriented, organized team player.
• Skilled in having crucial conversations and managing tension.
• Ability to multi-task and remain calm under pressure.
• Encourages and mentors teammates; capable of leading and training.
• Associate’s degree or equivalent experience.
• Two or more years in customer service or sales.
• Experience with Salesforce.com.
• Proficiency in at least one Daxko product

In your day to day you will:

• Achieve revenue retention and activity goals.
• Develop trust-driven, consultative relationships with major key clients.
• Understand key account needs and priorities.
• Drive product adoption, engagement, and retention aligned with company vision.
• Collaborate with the Sales Team for successful contract renewals.
• Contribute to Key Account Management protocol improvements.
• Maintain knowledge of customer spend, product suite, and partnerships.
• Manage communication between clients and internal teams.
• Articulate the value of Daxko’s solutions to key customers.
• Present progress reports and quarterly initiatives to stakeholders.
• Facilitate product enhancement requests through thorough discovery processes.
• Ensure clear communication and expectation management with clients.
• Minimum 25% travel required.

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:

Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
Monthly Internet Stipend
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Remote work

All your information will be kept confidential according to EEO guidelines.