Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Description

Client Onboarding & Account Management:

Serve as the primary point of contact for clients after the sales team finalizes contracts.

Guide clients through the onboarding process, ensuring a seamless transition from sales to operational support.

Build and maintain strong relationships with clients, acting as a trusted advisor.

Order Management:

Assist clients in processing orders through our system, ensuring accuracy in order details.

Track orders from submission to delivery, proactively providing updates to clients.

Collaborate with internal teams to resolve any issues that arise during the order fulfillment process.

Billing & Invoicing:

Calculate and generate accurate invoices for clients based on the products ordered.

Ensure timely and accurate billing, and address any client inquiries regarding invoices.

Handling Special Cases:

Manage product returns, undelivered orders, or other special cases with efficiency and professionalism.

Coordinate with internal teams and logistics partners to resolve issues and provide timely solutions to clients.

Job Requirements

Experience:

1-3 years of experience in cross-border e-commerce or logistics, with a focus on client relations and order management.

Familiarity with order management systems (OMS) or warehouse management systems (WMS).

Skills:

Proficient in Excel, with knowledge of basic functions and formulas.

Strong attention to detail and excellent organizational skills.

Responsive and responsible, with the ability to manage multiple client accounts and tasks simultaneously.

Personal Qualities:

Client-focused with strong communication and problem-solving skills.

A proactive team player who is able to anticipate client needs and ensure a smooth client experience.