Thompson First Group is currently seeking a qualified Key Account Manager for a local manufacturing client in Emooria, VA.

JOB SUMMARY: The Transportation Key Account Manager (“KAM”) is a self- motivated associate with outgoing personality with experience in customer service and order management. Reporting to the Transportation Head of Sales, the KAM is the main interface between customer projects in serial production and company's Operations team (Engineering, Production, Quality, Supply Chain Management, etc.). The KAM will have to manage multiple accounts and projects, collaborating with clients and internal teams to ensure the customers’ expectation are satisfied. We are looking for a Customer Centric and an organized individual to represent company in the Transportation market space.

ROLES & RESPONSIBILITIES

Client Relations Management

• Serve as the primary point of contact for Key Accounts
• Establish and maintain strong, long-term relationships with key clients
• Develop a deep understanding of the client’s business goals and challenges
• Problem resolution
• Address client concerns and ensure the resolution of issues in a timely manner
• Collaborate with internal teams to deliver solutions that meet client expectations
• Follow up on requests for response until closure
• Manage meetings and communication cadences with clients

RFQ

• Manager RFQ/BID process from quote request unit completion and submitting per company RFQ procedure
• Ensure Bids/Orders are processed on time
• Follow up with customer post quote and manage RFQ/Bid win/Bid Lost log

Issue PO

• Initiate and manage PO review process by company procedure
• Review T&Cs /prices to match quote
• Send PO to customer

Post Awrad

• Confirm PO to customer after internal approval process is completed
• Operate within client’s specific portals

Data Entry

• Enter new PO’s into M3 system
• Create COs in M3 and MO’s
• Verify all stakeholders are notified on new CO/PO entry
• Ensure data integrity in M3 - updated and posted properly into the system

CRM Custodian

• Manage and maintain CRM system

Reporting

• Prepare regular reports on account status and sales performance
• Publish weekly delivery performance based on 3-month lookout and past due to management
• Publish bi-monthly deck with Transportation sales pipeline and activity
• Manage all marketing ERP reports (i.e.: E02, E03, E46
• Prepare management sales reports/decks as needed
• Maintain the marketing report (E01) on daily basis for accuracy (verify that all customers and PO's are in the system within max 48 hours from receiving PO)
• Maintain list in Movex matching company PN to Customer PN
• Maintain and record data for sales within the Contract Review Log

RMA/DM and Warranty

• Facilitate communication between client and company QA department regarding RMAs
• Manage reconciling process of all warranty claims and DMs on a weekly basis
• Verify RMA closure between company/clients
• Company is getting paid for all non-warranty claims by the customer
• Company is replacing units under warranty

Collaboration

• Work closely with internal teams, including sales, marketing, and product development to ensure client satisfaction
• Coordinate with other account managers to align the best practices and strategies

Logistics

• Verify that all shipments are allocated to the correct CO and shipped to the correct address

Finance

• Verify that all invoices are for the correct amount and verify the relevant CO line is closed properly in the system
• Verify that all past due CO lines in the order report are invoiced or moved to future dates
• Close all AR Aging issues with clients and report to finance

Analysis

• Analyze client data to identify trends and insights
• Analyze commercial related KPIs and drive continuous improvement across cross functional teams

Required Experience/Skill Set

• Bachelor’s degree in business administration, sales or a related field - advantage
• Proven experience as a Key Account Manager or in a similar sales role
• Ability to manage multiple projects and clients simultaneously
• Proficiency in CRM software/apps and Microsoft Office Word, Excel and PPT
• Service and customer orientated- 10 years minimum working in customer service
• Experience with ERP systems: 10 years minimum

This job is suitable for people that are:

• Excellent negotiation and problem-solving skills
• Strong analytical and organizational skills
• Ability to build rapport and collaborate with diverse groups of people
• Self-motivated and able to thrive in a result driven environment
• Customer service oriented
• Strong communication and interpersonal skills
• Multi-tasking
• High attention to details
• Capable of working under constant pressure from both intercompany and customers
• High proficiency in verbal and written communication
• Shows initiative
• Good team player
• Comfortable working in a high pace environment
• Good work ethics

Physical Demands

• This is largely a sedentary role; however, work requires some physical strain such as long periods of standing and walking in production facility and lifting moderately heavy items such as test equipment kits and product cases. Other physical demands include crouching and reaching.

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• STD, LTD, and Life insurance covered by company
• Paid Time Off
• EAP Program
• Acknowledges 9 Holidays

Thompson First Group is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.