Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Key Holder / Guest Service Representative / Crafter

Nothing Bundt Cakes #132

Key Holder / Guest Service Representative / Crafter

Winston-Salem, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Free uniforms

    COMPANY AND CULTURE: At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

    JOB POSITION: Weekend Key Holder for new operating hours: Sunday 12 pm - 5 pm, some Saturdays, some weekdays as well (potentially 20+ hours). The Key Holder fills in for the Manager and assists in opening and closing duties. The Key Holder creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The Key Holder does side work duties for the Crafting Department, some light cleaning and clerical duties.The Key Holder assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

    RESPONSIBILITIES:

    Introduce walk-in guests to the bakery and products using a Guest Tour

    Suggest creative solutions to guests with walk-in orders

    Suggest the purchase of add-ons and retail to make the product a complete experience

    Assist phone-in guests with their orders

    Operate and balance the POS with accuracy and efficiency

    Collect email addresses from guests

    Have current and complete knowledge of current prices, products and promotions

    Keep retail area clean, swept and neatly merchandised throughout the day

    Dust all retail surfaces at least twice per week, including counter tops and POS stations.

    Carry out the duties the crafter & other departments assigns from time to time

    Coordinate the timing of all orders between Guest Services and Frosting departments.

    Wrap/box all frosted cakes for same-day/next-day orders.

    Follow Crafting Manual to put designs together.

    Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.

    Print and verify the delivery log.

    Track crafting material inventory.

    Make and fluff bows.

    Generate personalized message cards.

    Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

    QUALIFICATIONS:

    Possess a strong sense of teamwork

    Ability to follow instructions

    Has integrity

    Takes initiative

    Works well under pressure

    Outgoing and friendly personality

    Attention to detail

    Multi-tasking ability

    Strong sales ability

    Strong sense of urgency

    Genuine care for others’ needs

    Good organizational skills

    Well-developed fine-motor skills

    Good communication skills

    Strong sense of pride in work

    PERKS & BENEFITS:

    Annual raises and performance based raises

    We have great operating hours! Monday-Wednesday 9 am-7 pm, Thursday-Friday 8:30 am-7 pm, Saturday 9 am-6 pm, Sunday 12 pm-5 pm

    We observe all major holidays

    Team building outings

    Employee discounts

    We love to celebrate and bring joy to the community

    You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

    Apply now. Joy is the job.

    Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

    California Applicant Privacy Policy