Benefits:
Bonus based on performance
Health insurance
Paid time off
Job Title: KidStrong General Manager
Center: Location TBD
Reports To: District Manager, DFW
FLSA Status: Exempt
Travel: Minimal Travel Locally
Compensation: $55,000 - $60,000 plus Bonus
Benefits: Monthly Performance Bonus, Health, Dental, and Vision
KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to drive the business of the center, develop and train their coaching team, build the culture of their center
RESPONSIBILITIES:
CENTER OPERATIONS
Understand and drive the center’s key KPI’s and financials, including a profit and loss statement.
Build and maintain relationships with KidStrong families to align with our core values
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
Manage center level employee issues and appropriate documentation
Typical schedule includes 4 weekday and 1 weekend shifts
Set and communicate Coach schedules using appropriate scheduling
Schedule, sell, and staff KidStrong events, such as Camps and Parties, to maximize center profitability
SALES
Drive membership sales through high-volume outbound phone calls on inbound leads (50+ calls/day is a typical outbound phone sales effort)
Properly manages and exceeds all KidStrong sales and operational budgets
Respond and follow through in a timely manner with all KidStrong corporate/owner requests and client/ lead requests
Drive sales through thorough trial conversion in the center
LEADERSHIP
Foster a coaching culture - see something, say something
Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality
Achieve all Certifications required by KidStrong HQ per your role and responsibilities
Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates
Ensure candidates complete all paperwork to be in compliance with company policy and law
Lead coaching candidates through the training process and required evaluations
Ensure coaching evaluations are up to date on a 30/60/90 model
Manage and support ongoing professional development of staff through LearnUpon
Lead center level staff meetings and trainings
Attend weekly leadership meeting with DFW leaders
COACHING
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old
Complete training through LearnUpon as required
Understand the “why” behind the KidStrong curriculum
Demonstrate and manage the implementation of various programming and curriculum elements
Communicate professionally with co-workers in Slack
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight
Must be comfortable physically working with kids to ensure proper technique and safety
Lead monthly center staff meetings focused on culture, development, product, and performance
SKILLS/QUALIFICATIONS
Passion for working with children is non-negotiable
Comfortable speaking to parents/guardians regarding variety of topics
Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
2 to 4 years of sales experience
Practical work experience with Google platforms
Previous experience with systems and platforms such as GloFox, LearnUpon, CareerPlug, and Gusto is preferred but not required
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified
Supervisory Responsibilities
This position will supervise all Coaches, the Lead Coach, and the Assistant General Manager.