Job Description

SALES COORDINATOR AT KIKKERLAND DESIGN

JOB DESCRIPTION:

The sales coordinator’s primary role is to help the Sales Manager and company’s sales efforts and productivity. This includes but is not limited to contacting customers (KA and independents)  and external sales reps, order processing and data entry, administrative account management duties, and other necessary support as needed.  We are looking for a self-starter with strong customer service and interpersonal skills to join our team in a fast-paced and creative environment.

The position is based in our NYC office.  

JOB DUTIES:

• Contribute to customers’ satisfaction by ensuring the accuracy and timely processing of orders in Kikkerland system along with resolving any queries
• Interact with wholesale and end user/retail customers
• Communicate and collaborate with other departments such as Accounting, Logistics, E-Commerce to manage orders or any requests from customers
• Provide a strong level of customer service and embrace the “customer first” attitude that is inherent in the company
• Liaising with sales reps to manage requests and orders when necessary
• Develop strong relationships with the sales reps
• Maintain and update information in database and system
• Performing other related duties as assigned to support the sales efforts

JOB QUALIFICATIONS:  

• Four to six years of experience as a sales coordinator, sales operations, customer service.
• "Customer first” attitude
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving skills including ability to make decisions independently based off existing procedures
• Takes ownership of all work including tasks assigned to them
• Ability to multi- task and achieve results in a fast paced organization
• Ability to prioritize tasks and manage time efficiently
• Excellent organizational skills and attention to detail
• High degree of computer proficiency including MS Excel, Outlook, Word, Power Point
• Ability to support others in a small team environment
• Bachelor’s degree 
• Previous gift/housewares industry experience and a general knowledge of the retail market is a strong plus
• Experience in merchandising is a plus.