Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
This position provides customer support for the Kindred at Home division within a fast paced Payroll Department that supports 45,000+ employees. Receives requests via phone or email, answers payroll questions, assigns, and/or processes requests received from the field.
ESSENTIAL FUNCTIONS:
- Responding to phone calls and emails regarding KAH payroll related questions.
- Logs all calls using Framework, a SAP ticketing system, and includes resolution.
- Works Framework tickets that come into Payroll Customer Support inbox.
- Assigns Framework tickets to Corporate Payroll Processors if unable to resolve.
- Where necessary, investigates employee questions re: payroll issues and works with internal and external departments to resolve.
- Creating and maintaining electronic employee records in payroll system related to W4 and ACH reject direct deposit updates.
- Assisting with the transition of new employees during acquisitions or new business start-ups related to payroll questions.
- Supporting Operations as needed in various projects.
- Supporting Payroll department as needed in various projects
Required Skills
- High school diploma. Some college preferred.
- 2+ years customer service, telephone, email communication and administrative experience.
- 1+ years payroll or human resource experience.
- High degree of emotional intelligence.
- Attention to detail.
- Strong analytical/trouble shooting skills.
- Strong communication and organizational skills.
- Strong customer services skills and attitude.
- Ability to work with many different people with different personalities.
- Strong multi-tasking ability and ability to work through ambiguity.
- General knowledge of Payroll policies and procedures and DOL compliance.
- Ability to work with a team to create effective departmental strategies and meet team goals.
- Strong personal computer skills, including spreadsheet and database usage, Excel and Microsoft Word. Must be technology savvy and highly organized.
- Ability to work well with others in a team environment.
Required Experience