Job Description

KING TeleServices is seeking Bilingual Call Center Representatives for the 311 campaign with NYC. You will be responsible for helping customers by providing product and service information and resolving technical issues.

NYC311's mission is to provide the public with quick, easy access to all New York City government services and information while offering the best customer service. We help Agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. We also provide insight to improve City government through accurate, consistent measurement and analysis of service delivery.

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

King TeleServices LLC (KTS) is a leading omnichannel contact center service provider. King has been serving enterprise and municipal customers for over fifteen years. King TeleServices is committed to providing its clients with the best contact center services available. King believes that it has the experience and acumen to provide these exceptional contact center services at the lowest possible real cost, while yielding the best value. Our unique combination of capabilities, technology and experience will provide you with the optimal experience and result