Orangetheory Fitness is a trendsetting franchise fitness organization with 200 locations open in the US and Canada and over 400 new fitness studios under development nationally and internationally.
At Orangetheory Fitness, we often refer to the Sales Associate role as Program Specialists or “Orange Ambassadors.” We use Program Specialist because we do not promote “selling” Orangetheory Fitness, our goal is to share an experience with our customers. We introduce people who are looking to better themselves to a tried and proven program that delivers results. For more information, please visit www.orangetheoryfitness.com to learn how we use scientifically-proven concepts to push bodies to their best. This workout helps build strength, increase energy, surpass workout plateaus and tone and shape your body like nothing else.
The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
JOB DUTIES INCLUDE:
Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
Must be able to participate in 1-2 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area and beyond
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns.
Proper on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
JOB QUALIFICATIONS:
Excellent customer service skills
Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
Solid verbal and written communication skills required
Able to multi-task and excel in a busy environment.
Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
Health & Fitness minded people strongly preferred
High school diploma required
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
Flexible to work day, evening and/or weekend hours as needed
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.