Kitchen & Bath Design Consultant

Big Rapids Lumber & Hardware

Kitchen & Bath Design Consultant

Big Rapids, MI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Kitchen & Bath Design Consultant(Inside/Outside Sales)

    Location: Big Rapids Lumber & Hardware – Big Rapids MI

    Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building and design products. We provide our customers with the best customer service in the industry. This is a sales positions and it will include meeting with walk-in customers, talking with phone-in customers, and job-site visits as needed. You will participate and contribute to company goals and our strategic plan.

    Core Duties and Responsibilities:

    Greeting customers as they visit our office/showroom

    Promoting the showroom benefits to area builders, contractors and interior designers.

    Scheduling showroom appointments with homeowners and referrals from builders.

    Act as project liaison between plumber, builder and homeowner when needed

    Selling features and benefits of decorative design and plumbing to homeowners

    Building and maintaining company market share in the area

    Writing up walk-in and phone-in customers’ orders

    Answering phone calls and emails

    Assisting customers with pricing, product and delivery status information

    Engaging in customers’ projects

    Asking questions to qualify customer needs

    Returning project quotes in a timely manner

    Following up on possible orders and sales opportunities

    Continual responsibility of being a cooperative resource to customers and fellow employees

    Pricing responsibility on special order products along with gross margin accountability

    Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor, 20/20 and various vendor programs.

    Showroom procedures

    Sales and inventory responsibilities

    General knowledge on all of company products and services

    Assist with any other needed items or task to ensure corporate success

    Qualifications / Requirements

    Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.

    Strong organizational abilities and detail oriented.

    Outstanding interpersonal and communication skills.

    Strong analytical and cognitive skills.

    Aptitudes for Sales and marketing

    Capacity to learn products and understand the features of residential plumbing products

    Ability to manage time proactively

    Ability to work in a fast-paced environment Commitment to company values.

    Ability to solve problems A passion for customer service

    Ability to work a flexible schedule

    Success Factors Personal characteristics/behavior that contribute to the ability to do your job well:

    Respect for employees, customers, vendors and management.

    Respect for the Organization and its information

    Willingness to serve the customer

    Teamwork mentality

    Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

    Education / Training / Experience

    High School degree a minimum (college degree preferred)

    Experience in the building industry (a strong plus)

    Retail and/or sales experience (a strong plus)

    Working knowledge of kitchen and bath design products (required)

    Benefits (Full Time Employees) We offer a competitive benefits package offering the following:

    Medical coverage options

    Company Bonus Plan 401k with company match

    PTO and paid holidays

    Position Opportunity: Status: Full and part-time positions available Hours: Facility is open M-F 8:00-5:30, Sat 8:00-2:00 Compensation: $15-$20 an hour plus commission %

    Flexible work from home options available.