Overview:

The Kitchen Manager manages the daily kitchen operations at Holiday Inn KCI’s casual dining restaurant, Burger Theory. Previous kitchen management experience is required.

Primary Duties and Responsibilities:

· Manage service aspects in all food and beverage assigned areas and events.

· Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics.

· Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

· Confirm that all kitchen staff are in proper uniform and adhere to Hotel KCI LLC’s appearance standards each shift.

· Ensure all franchise-required training is completed for all new kitchen staff within the required time frame, and validate training via written and oral testing.

· Oversee the hiring process, management, and training of kitchen staff in accordance with IHG’s standards of quality and service.

· Create, maintain, and distribute weekly kitchen staff schedules; communicate changes as necessary.

· Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".

· Perform weekly F&B revenue reporting, comparing “plan” to “actual”.

· Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.

· Create marketing/promotional plans and activities to drive top-line revenue for the F&B operations.

· Create and report the “cost-out” of all menus for restaurant and banquet areas, revise quarterly or as needed, and ensure budgeted costs are realistic and attainable.

· Evaluate and supervise kitchen staff performance; carry out disciplinary action as needed per the Human Resources Department.

· Monitor inventory of kitchen products and supplies; prepare and place weekly food and beverage product orders.

· May serve as Front of House Restaurant Manager when needed.

· Other duties as assigned.

Qualifications and Requirements:

· 1 year experience in a Restaurant/Kitchen Management role required.

· This is a very “hands-on” role and the qualified candidate will be able to jump in, take initiative, and maintain composure in a fast-paced environment.

Job Type: Full-time

Schedule (may vary):

· 8-hour shift

· Day Shift

· Evening Shift

· Holidays

· Overtime

· Weekend availability

Benefits:

· Health Insurance

· Dental Insurance

· Life Insurance

· 401(k) with Company Match

· Paid Vacation Time

· Employee Discount Program

· Referral Bonus Program

· Flexible Schedule