About Our Company Home Franchise Concepts® , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts’ brands including Budget Blinds®, The Tailored Closet®, PremierGarage®, Concrete Craft®, AdvantaClean®, Lightspeed Restoration™, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®, are supported by more than 2,600 franchise territories in the U.S. and Canada. Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.

A few of the Company’s many Accolades and Awards

Entrepreneur’s Franchise 500

Entrepreneur’s Franchise 500 Best in Category

Entrepreneur’s Top Low-Cost Franchise

Entrepreneur’s Top New & Emerging Franchises

Entrepreneur’s Top Home-based Franchises

Entrepreneur’s Top 100 Global Franchises

The Regional Operations Manager at Kitchen Tune-Up provides operational support and business coaching to facilitate business management and planning, measurement of key performance indicators, and annual goal setting and problem remediation. The Regional Operations Manager is the first point of contact for their assigned franchisees and has deep knowledge of the business model and processes, suppliers, products, technology, and tools to ensure the franchisees are successful and have a roadmap to profitability.

Primary Duty: Operational Support and Business Coaching to facilitate business management and planning, profitability and business growth, measurement of key performance indicators, and annual goal setting. The ROM is first point of contact for the franchisees and has deep knowledge of the business model and processes, vendors and products, and technology and tools to ensure the franchisees are successful and profitable.

Essential Job Functions:

Majority of franchisee support will be provided through scheduled one on one and group support calls, response to emails, voicemails, podcasts, in-person field visits, and the Support Team queues.

Provide business consulting, recommendations, guidance, direction, and planning advice to franchisees using various coaching tools.

Support the onboarding and training of new franchisees by teaching assigned topics and scheduling regular monthly calls with assigned franchisees after training ends.

Provide sales training assistance and advice to franchisees following the sales model.

Solid understanding of business financial management and the ability to teach key principals to franchisees.

Assist franchisees with annual business planning to include budget forecasting, strategic planning and monthly KPI measurement.

Conduct periodic operational reviews to help franchisees identify and evaluate business opportunities and establish goals by using data and conducting trend analysis.

Utilize Salesforce to capture communication call log to record the highlights of conversations/meetings and to document a case history within our system.

Provide practical, operational support and advice.

Communicate and promote Home Franchise Concepts overall strategy regarding performance standards, vendors, and tools.

Some travel within your assigned territory and as needed.

This is a remote position but will be responsible for overseeing the West Coast so working hours will be need to support owners in Mountain / Pacific time zone.

Skill requirements/preferences:

Established leadership skills in coaching, teaching, problem solving, conflict management, goal setting & review

Hands-on experience in Business/Operations/Sales

Franchising/Business Development preferred

Multi-Unit experience

Knowledge in building installation/designing a plus

Strong attention to detail and organizational skills

Able to read and understand financial statements and financial metrics

Good analytical, problem-solving, and business math skills

Ability to meet deadlines promised to franchisees or management

Excellent time management and project management skills

Excellent verbal and written communication skills

Process a positive outlook with strong interpersonal skills

Proficient in Microsoft Office programs

Comfortable using all forms of business technology such as: social media, various software & CRM apps

If you enjoy the kitchen remodeling industry and nurturing business owners for success, we have an exciting opportunity for the right candidate. Check out Kitchen Tune-Up and Home Franchise Concepts on social media to see more about our excited brands and apply today!

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.