Kick off your IT career as an Intake Triage Tech with a supportive team, tons of room for career growth, a competitive hourly rate, and comprehensive benefits! 

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an entry-level or level-one technician to join our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

• $20-$25 per hr. scalable based upon experience

• Retirement plan, PTO, health insurance benefits, and bonus plan

• Hybrid and flexible work schedules are available

• Friendly, people-focused management and technical mentors

What You’llDo:

• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues 

• Triage incoming issues gauging severity, urgency and resources needed

• Solve incoming L1 issues

• Communicate with team members and clients effectively

Skills You’llNeed:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans

• Confidence and commitment to top-tier customer service in a fast-paced environment

• Ability to stay organized and follow tasks through to completion with accuracy

• Willingness and ability to learn new applications and skills

• 0-1 years of hands-on PC support experience

• A general knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?

• Quick apply with your resume

OR

• Get a head start on the application process through our online portal here:

https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388