Mandatory Qualifications:

• Level III- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist

• More than 7 years of experience in Organizational Change Management (OCM) for state human service eligibility systems, including leading large-scale initiatives focusing on people, process, and technology transformations within public sector or government environments, including defining strategies for stakeholder engagement, creating communication plans, conducting readiness assessments, and creating and delivering training plans.

• More than 7 years' experience in applying industry standard change management principles, methods and tools, and developing key performance metrics to assess impact and effectiveness.

Desirable Qualifications:

• At least 5 years of hands-on experience in the human service domain (e.g., SNAP, HEAP, PA, Child Care) and experience with IT-driven OCM projects.
• At least 7 years' experience working on an OCM project in the human service domain that is federally funded, aligning to federal requirements prior to implementation. Examples include testing, deployment, and pilot requirements and federal program-specific requirements.
• At least 7 years implementing change for "external stakeholders". Examples include County, state, and federal entities that are not designated as a sponsor of the project.

• At least 7 years working on IT driven OCM projects, utilizing industry change management lifecycle methodologies and standards.

• At least 5 years experience managing deliverables-based vendors on projects.

• Advanced degree or certification in change management (e.g., Prosci Certified Change Practitioner).

• Experience defining strategies for stakeholder engagement, creating comprehensive communication plans, conducting readiness assessments, developing, and delivering training plans, and managing risk.

GENESYS Consulting Services, Inc. is proud to be an equal-opportunity employer.