Job Description

POSITION:       Compliance Monitoring Coordinator 

DIVISION:         Administration: Compliance and Data

LOCATION:       North Hollywood, CA

HIRING RATE:  $27.40/hour

SUMMARY OF THE ORGANIZATION

LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.

Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!

SUMMARY OF RESPONSIBILITIES

The Compliance Monitoring Coordinator will oversee all LA Family Housing audits and coordinate with all departments as necessary. This position will be the point person for auditors and will lead all subcontractor and site reviews. The Compliance Monitoring Coordinator will also provide training to all LA Family Housing departments, and specifically the Programs department, in all matters related to Compliance and Data. 

SPECIFIC DUTIES 

_MONITORING _

• Responsible for reviewing and understanding funder regulations for all agency contracts in collaboration with the Administration: Compliance and Data team, developing policies and procedures around programmatic monitoring based on contractual and regulatory requirements, creating programmatic monitoring plans, and implementing monitoring plans.
• Maintains expert knowledge of all contracts to provide guidance to program staff
• Adheres to policies and procedures to ensure alignment with federal and state regulations, local ordinances and LAHSA directives
• Be a subject matter expert on HMIS, HUD Data Standard requirements and assigned funding source/contract with regards to laws, regulations, statutes, rules and policies
• Stays apprised of all laws, regulations, statutes, rules and policies affecting LA Family Housing and homelessness
• Facilitates and coordinates over 100 internal and external QA audits 
• Completes internal audits for LAFH programs by conducting assessments, site visits and desk monitoring reviews to ensure services are being rendered and documented in accordance to all standards
• Assists in the assessment and identification of any contractual risks to LAFH programs and sub-recipients to ensure risk of liability is mitigated
• Collaborates with Departmental leadership to develop audit response and corrective action plans
• Compiles findings and communicates results and recommendations for improvements
• Leads external desk reviews, in accordance to LAHSA, DMH, DHS, VA, HACLA and other funder policies, procedures, and tools, to ensure LA Family Housing and subcontractors adhere to contractual terms including, but not limited to, eligibility of services and performance requirements
• Develops and implements corrective action plans and resolutions on questioned cost or compliance concerns/findings identified through documentation review

TRAINING

• Provides trainings to departmental staff and leadership on Compliance expectations, processes, systems and procedures
• Designs and develops responsible e-learning training, self-study materials, classroom training and associated coursework, lesson plans, guides, and manuals
• Tracks training programs and activities; Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects Key Performance Indicators (KPI)
• Coordinates with HR Training team to include Compliance and Data trainings into a training calendar
• Develops knowledge checks and assessments in partnership with Compliance & Data and the Program team for training courses and recommending corrective/coaching paths
• Partners with subject matter experts, peers, and management to identify Compliance and Data training gaps (needs assessment and job/task analysis) and assist in the resolution of all training issues.
• Additional tasks, projects, and responsibilities as assigned by supervisor

ACCOUNTABILITY AND REVIEW

Position Reports To:     Compliance Manager

Performance Review:   Annual

DIRECT REPORTS

Number of employees receiving work direction: Zero (0)

Position titles reporting to position:                    Zero (0)

MINIMUM QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Understanding of the current environment of homeless services in Los Angeles County
• Experienced with reviewing and monitoring homeless service contracts and programs as well as local, state and federally funded contracts and grants highly desired 
• Demonstrate ability to analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results
• Effectively exercise independent judgement within accepted practices and make appropriate recommendations
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• In-depth knowledge of Coordinated Entry System, homeless populations, HUD Data standards, systems and programs, including HUD/HEARTH federal policy and program guidelines
• Data analysis and trend analysis experience
• Strong interpersonal, teamwork and collaboration skills
• Should possess very strong attention to detail and solid organizational skills, with pride in accuracy and quality of work; able to be highly collaborative within a solid team environment
• Must be able to exercise initiative, independent good judgment when faced with unclear or questionable data, and be able to extrapolate intent from non-standard submissions
• Must have strong project management skills and be able to successfully manage multiple priorities and projects within tight department metrics and deadlines, as well as be able to manage conflicting priorities and projects. Ability to work in a fast pace, high pressure environment
• Ability to efficiently and effectively present information and respond to questions from employees at all levels; strong public speaking and facilitation skills. Strong written, verbal, presentation and communication skills 
• Strong decision-making skills
• Skills in database management and record keeping 
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint) and HMIS

OTHER

• Maintain and execute confidential information according to HIPAA standards
• Bilingual (English/Spanish) speaking and writing skills are strongly preferred 
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post offer Tuberculosis (TB) clearances
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business, Social work or a related field required
• At least two (2) years of experience working in compliance/risk management, homeless services industry experience preferred
• Experience in audits with LAHSA, DMH, DHS and HACLA preferred
• Supervisory/Project Management experience preferred
• Homeless Management Information System (HMIS) experience preferred

EMPLOYMENT CLASSIFICATION

 FLSA STATUS:          Non-Exempt

 PAYROLL STATUS:   Hourly

 WORK SCHEDULE:  Full-time

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental conditions; Use a personal and/or laptop computer, and copy, postage, and fax machines; Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment.  If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

WHAT WE OFFER:

_Health & Insurance  _

• Kaiser Option Plans (Kaiser HMO fully paid for by LAFH) 
• Dental options: Delta Dental PPO and Delta Dental HMO (DHMO-fully paid for by LAFH) 
• Vision option: Humana (fully paid for by LAFH) 
• Life options: Fully sponsored by LAFH, Life and Accidental Death and Dismemberment (AD & D) base plan 
• Voluntary Life options: several options with Reliance Standard and AFLAC 
• Long Term Disability (LTD) option (fully paid for by LAFH)
• Transamerica Policies: Hospital Indemnity, Disability, Accident, and many others

_ Financial  _

• Competitive Market Rate Salary 
• Public Service Loan Forgiveness Program eligibility by working at LAFH
• Retirement Plan options: 403B or ROTH IRA with a 1% employer contribution
• Education Savings Plan: 529 Education Savings Plan
• AFLAC Flexible Spending Accounts (FSA): Unreimbursed medical and Dependent Care options
• Legal Policy option: AFLAC Legal policy

_ Vacation & Time Off _

• Every other Friday for eligible employee through an alternative workweek schedule (9/80)
• Paid Holiday Benefits (13 Observed Holidays per Year)
• Paid Sick Benefit (12 days, with a self-care provision)
• Paid Vacation Benefit (12 days to start, tenure-based increase)

_ Leave of Absences_

• Family Medical Leave of Absence
• Personal Leave of Absence
• Military Leaves
• Jury Duty

_ Staff Development_

• LA Family’s Housing Provision of $750 in a professional staff development fund available to eligible employees 
• Two Employee Assistance Programs (fully paid for by LAFH) 
• Employee Appreciation Program: Peer-Based Employee of the Month Program with opportunity for two employees to be elected  
• Paid clinical hours for eligible employees seeking licensure 
• Wellness Initiatives 
• Cross Functional Training Opportunities 
• Company Sponsored Events 
• Diversity, Equity, and Inclusion (DEI) Trainings

TOTAL REWARDS COMPENSATION PHILOSOPHY

LA Family Housing provides a Total Rewards Compensation Philosophy that includes Comprehensive benefits, Industry leading cash compensation opportunities, Recognition of employee performance, Staff development resources, and Commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount. Future increases are performance-based. 

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

COVID-19 

Effective November 1, 2021, LA Family Housing will require proof of vaccination for all employees. This requirement is in response to the public health emergency and is intended to reduce the spread of COVID-19 among LA Family Housing employees, our stakeholders and those we serve – it will remain in effect for the duration of the public health emergency.  Employees may apply for an exemption if they cannot be vaccinated due to complicating medical conditions or sincerely held religious beliefs. If the exemption is approved, then the employees will be subject to weekly COVID-19 testing.