ROLE:
The Director of Project Management is responsible for the development, training and management of PM roles and responsibilities as well as help oversee the established agency process. This position is also responsible for supervising and supporting the PM department throughout the life cycle of the job. Additionally, this position is the PM first point of contact for all new business, internal or pro bono projects and this role is responsible to support business improvement effectively and efficiently by overseeing, leading, and directing the management of their team through effective planning, organizing, coordinating, measuring, and staffing in support of departmental and agency goals and objectives.
We are looking for a leader. The discipline continues to grow in importance and as an integrated agency, how we make work is key. The role of PM is also evolving. It needs a vision of where it wants to go, from defining roles and responsibilities to how PMs interface with clients. As the nature of what we make, how we make it and the volume of what we make evolves, we need a strong leader that understands how all the disciplines come together.
AREAS OF FOCUS:
DAY-TO-DAY CHAMPION OF AGENCY OPERATIONAL EFFICIENCIES:
- Improved partnership with Integrated Content Production, especially Interactive Production (Digital)
- Help facilitate scope development, with Account Management (AM) leading
- Partnering with AM, Production, Social, Creative on Always-On Social process improvements to increase speed of content creation while managing to improve profitability
- Sharing new business best practices for PMs to help lead
- Partnering with Creative Resources Manager on creative assignments (formalized process and improved forecasting of teams)
- Partners with Studio and Digital Production on standardizing the process (scoping, timelines, resources) for site builds as well as increasing speed and efficiencies for banner production
DAY-TO-DAY CHAMPION OF LEADING/DIRECTING OF THE PROJECT MANAGEMENT GROUP INCLUDING BUT NOT LIMITED TO:
- Manages recruiting process for open positions within department;
- Evaluates job performance of department personnel and makes recommendations for salary increases, promotions, training, and/or termination;
- Determines account assignments and monitors productivity of individuals and department;
- Trains, develops, and supervises direct reports, freelancers, and interns in all aspects of their roles and the agency;
- Actively pursues knowledge of forecasted projects through agency partners, and documents forecasted projects appropriately for future resource planning;
- Reviews all existing scope documents and fee builders; helps ensure new clients and project-based work follows agency process for scoping;
- Maintains communication with all departments to ensure understanding of procedures and needs to foster cooperation for a smooth workflow;
- Manages timely creative development, execution and production for new business, pro bono, or agency initiatives and/or assigns to PM team members;
- Collaborates with stakeholders to provide input and direction on internal software and systems;
- Encourages effective and efficient personnel performance through team building, leadership, motivation, training, coaching and professional development and growth;
- Establishes/strengthens departmental procedures, work instructions and/or measurement systems consistent with Agency policies, processes and directives;
- Creates and supports a culture of strong, happy, creative, productive and loyal team members.
Note: These are the major functions and accountabilities required of the position and are the predominant criteria by which performance will be assessed. OTHER DUTIES AS ASSIGNED.
WORKING RELATIONSHIPS, AUTONOMY, AND SUPERVISION:
The Director of Project Management must interact regularly, and collaborate effectively, with all personnel of CL but specifically and regularly with the following disciplines: Account Management, Brand Planning, Business Development, Media, Creative, Marketing Analytics, Integrated Production and Carmichael Lynch Relate (PR division).
Work direction is from: Chief Financial/Operations Officer.
This position directly manages/supervises: Project Management Department.
WHAT WE BELIEVE:
We believe that when the best of strategy and creativity come together, brands stand apart.
OUR HIRING PHILOSOPHY:
Carmichael Lynch is committed to creating a diverse, safe and welcoming workplace with opportunity for all. We strive for inclusion, equity and diversity in both our words and actions. BIPOC, women, marginalized communities, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. To learn more, please visit: https://www.carmichaellynch.com/about/
WHAT’S IN IT FOR YOU:
- Professional Development (performance reviews 2x annually, training opportunities related to your field of development, one-on-ones with managers, etc.)
- We offer competitive, equitable salaries (reviewed annually to ensure equity and competitiveness)
- A strong, vibrant, continually-evolving Diversity, Equity and Inclusion belief (in thought and action), encompassing our agency and our Employee Resource Groups (ERGs). Recognizing the voices that need to be heard.
- Competitive, company and employee sponsored benefits, including: Medical, Dental, Vision, 401k (company matched 50% of first 6%), PTO (vacation/sick time) allowance, 12-week maternity leave, 6-week parental leave, 20 paid company holidays, Family Building Benefit (adoption, surrogacy benefit), tuition reimbursement and much more.
Required Skills
QUALIFICATIONS/TRAITS:
- EDUCATION:
- A bachelor’s degree in advertising, marketing, or a closely related field.
- SKILLS AND EXPERIENCE:
- A minimum of 8 years of advertising project management experience with progressive managerial responsibilities. Experience must include Digital/Interactive background.
- Must possess a thorough understanding of agency process and procedures.
- Strong organizational and communication skills.
- Proven leadership skills, demonstrated with examples of successfully leading teams of diverse backgrounds.
- Solid interpersonal skills, with an ability to interact effectively and professionally at all levels within the organization and with clients.
- COMPETENCIES (CHARACTERISTICS AND WORK STYLE):
- Results-oriented, with a commitment to accountability;
- Ability to manage and prioritize personal and/or team workload effectively;
- Crucial situational awareness and the ability to collaborate well with others, and to reach compromise when needed;
- Well-organized, with excellent follow through, an ability to work well under pressure, to effectively manage multiple projects simultaneously, and an ability to consistently meet deadlines;
- Can deliver positive or negative feedback in a professional manner; and
- Strong oral communication skills, including an ability to make effective presentations to the executives of the company, to clients, and to larger groups in a public setting.
Required Experience