We are seeking a dynamic Catering Manager (Corporate Meetings Producer) at The LINE Austin. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

A Catering Manager is responsible for ensuring customer satisfaction by planning, coordinating and following through on group related meetings, meals and functions in accordance with customer specifications and hotel standards. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

1.Must be courteous and gracious, maintaining a professional demeanor at all times2.Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel3.Receive and respond to incoming telephone calls in accordance with The LINE and assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office4.Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint ,Opera, and E Mail5.Facilitate all aspects of internal LINE Hotel Meeting Program under the guidance of the Director of events6.Comply with The LINE standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee7.Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate8.Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure9.Maintain proper documentation of events, including complete programming of all sales and catering bookings10.Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files11.Give personal attention, take personal responsibility and use teamwork when providing guest service12.Listen, apologize with empathy, find a solution and follow through when resolving guest problems13.Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns14.Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum15.In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner16.Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities17.Identify and sell opportunities to maximize sales above contracted minimum spend18.Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively19.Establish close working relationships with clients and LINE team members20.Facilitate pre-conference meetings with clients and key hotel staff21.Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times22.Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments23.Adhere to all standards and procedures as outlined by Sydell Group24.Accurately forecast Banquet revenue, covers and average checks based on group assignments25.Conduct pre-planning site meetings and assist in the sales process where required26.Maintain the integrity of Sales & Catering at all times27.Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions28.Be familiar with all safety and emergency procedures including OSHA requirements29.Attend relevant meetings

Reporting Relationships

Reports directly to: Director of EventsAlso works for: DOSM, General ManagerDirectly supervises: N/AIndirectly supervises: Events team

Knowledge, Requirements and Skills

1.Bachelor’s degree required2.Strong ability in using MS Office, Outlook and Opera3.Previous catering, hotel, and/or related experience preferred4.Required clerical responsibilities; typing, filing, faxing, photocopying5.Able to handle a large volume of telephone calls in an efficient and courteous manner6.Food and Beverage knowledge is a plus7.Outstanding communication and interpersonal skills.8.Excellent reading, writing and oral proficiency in the English Language9.Excellent organizational and time management skills10.Excellent attention to detail11.Ability to multitask, work well under pressure, be a team player and a strategic thinker

Working Conditions/Environment

1.The noise level in the work environment is usually moderate

2.The person having this responsibility may have to lift up to 20lbs on an occasional basis

3.The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day4.The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.