Remote - Texas

Short-term Contract 07/15/2024 - 08/31/2024

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

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Years

|

Required/Preferred

|

Experience

8

|

Required

|

(at least 3 years) Leadership of a help desk / service desk

8

|

Required

|

(at least 2 years) Experience developing process / training documentation

8

|

Required

|

(at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues.

2

|

Preferred

|

Experience gathering and analyzing performance metrics

2

|

Preferred

|

Ability to guide knowledge transfer as staff roll off and on the service desk