Job Description

INTERNSHIP SUMMARY:

L’Occitane is seeking a current student pursuing a major in Human Resources, Instructional Design or a related field to join us as an intern. The intern will gain general knowledge in various aspects of Learning and Development through hands-on experience on topics such as content development and design, virtual learning and needs analysis. The intern will also strengthen interpersonal skills and cultivate relationships through regular partnerships with the Retail and Brand Marketing departments. The ideal candidate must be able to commit at least 28 hours/week.

INTERNSHIP RESPONSIBILITIES:

• Assist and develop skills in content creation, design and management

• Proofread and edit training support materials across multiple fields of the business (Retail, Support Center)

• Assist in the design, development and adaptation of learning tools for content related to people development, products and sales

• Help create training materials such as learning games and monthly campaign coaching tools

• Research Retail beauty trends, keep up to date and continue to learn and identify best practices to reflect in training materials and promote to the Retail field

• Assist and develop skills in needs analysis

• Develop surveys using SurveyMonkey to better understand ongoing and changing needs across fields of business (Retail, Support Center)

• Develop live, interactive surveys using Mentimeter to collect training session feedback

• Aggregate, analyze and present qualitative data to better understand needs and dissect feedback for continuous improvement of training materials and facilitation

• Assist and develop skills in virtual learning

• Schedule ongoing virtual sessions using Zoom

• Deploy training session invites to targeted populations using Microsoft Outlook

• Follow up on communication, registration and learner tracking

• Moderate virtual training sessions alongside L&D team member facilitator

• All other duties or projects as assigned

REQUIREMENTS:

EDUCATION

Working towards a Bachelor’s or Master’s degree

EXPERIENCE

Concentration in Instructional Design or Human Resources is preferred

SKILLS

• Highly organized with strong time management skills. Comfortable taking on projects and working under tight deadlines
• Fluent in English
• Excellent listening, written, oral and platform communication skills with a strong eye for detail
• Ability to work effectively within a cross-departmental team
• Continuous learner. Makes connections, draws conclusions, seeks feedback, identifies areas of improvement, takes initiative, and adjusts accordingly
• Strong working knowledge of Microsoft Office Suite (Teams, Powerpoint, Excel, Outlook)
• Working knowledge of Zoom a plus

PHYSICAL & TRAVEL REQUIREMENTS

• Must be available to work a minimum of 28 hours per week
• Must be comfortable using video chat in current remote environment

BENEFITS INCLUDED:

• Competitive compensation
• School credits offered
• A warm, open, fun and friendly working environment
• Generous L’OCCITANE, ERBORIAN and ELEMIS employee discount

L’Occitane North America is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Employment is subject to verification of references and background check investigation.

Privacy Statement- All Applicants

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United States Applicants Only -“Applicants have rights under Federal Employment Laws,”

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