| Directs the coordination of client care under the supervision of the Director of Clinical Services | RESPONSIBILITIES | 1. Coordinates client care among disciplines. | 2. Confers with Director of Clinical Services on problems and complaints. | 3. Liaison between coordinating team and nursing office. | 4. Performs all coordinating duties when necessary. | 5. Reviews and directs case management notes, documenting change of aide, change in service, telephone complaints, etc. | 6. Supervises the completion of intake forms and their appropriate routing for admission approval. | 7. Supervises the scheduling of appropriately skilled person to fill the case; the inputting of the scheduling information on the computer and continue to supervise the coordination of the scheduling. | 8. Supervises the scheduling of replacement workers as needed and the input of the scheduling information. | 9. Communicates with clients/families on caregiver related issues. | 10. Interview, test and check references of field staff being considered for hire and supervises the set-up of personnel files. | 11. Takes telephone referral information. | 12. Handles matters related to staff and the client they serve. | 13. Supervises the maintenance of case management notes related to personal problems and/ other situations that arise with staff including those relating to client care. | 14. Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information. | 15. Advises the Director of Clinical Services of all new cases to be filled and supervises the review of cases on a weekly basis. | 16. Oversees the documentation and reporting of changes in client status, in service requirements, in and employee staff assignment and in particular, any unsatisfactory performance. | 17. Prepares written performance evaluations of field staff and recommend wage adjustments for them. | 18. Supervises field staff in regard to punctuality, reliability, assignments and related matters. | 19. Disciplines field staff to include making recommendations for termination, this includes counseling and making recommendations regarding suggested discipline or corrective action where performance problems exist. | 20. Negotiates fees based on difficult to serve or acuity level of clients. | 21. Markets Agency services, to include telemarketing. | 22. Performance of other duties as required. | JOB CONDITIONS | 1. Position is stressful in terms of meeting deadlines. | 2. It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication. | 3. It requires minimal lifting of office records and printouts. | 4. The ability to read 12 point and larger type is required. | 5. One must be able to hear adequately on the telephone with no more than an amplifier and be able to communicate both verbally and in writing. | EQUIPMENT OPERATION | The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment. | COMPANY INFORMATION | Has access to all client medical and financial records, which may be discussed with all management staff. | QUALIFICATIONS | 1. A state licensed Practical nurse is preferred.