Job Description

PART-TIME CUSTOMER CARE PROFESSIONAL

If you have a passion for helping people, especially those who may be going through a difficult time we encourage you read on.

As a CUSTOMER CARE PROFESSIONAL, you will be providing service to long term care insurance policy owners as well as financial representatives of insurances companies. You will have the opportunity to be part of a supportive team to provide best in class customer service.

These part time openings are work from home. The first 6 weeks will be paid training with hours from 10am-3pm Monday-Friday. After training you will be expected to work 20 hours per week within our preferred times of Monday and Tuesdays 9:45-4:00 and Wed-Friday 10:00-2:00. If you are seeking part time work and have a passion for helping people, we encourage you to apply.

CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
3. Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
4. Identifies service opportunities and suggests innovative ideas for improvement.
5. Handles multiple products and services intermittently while meeting established service requirements and standards.
6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
8. Other duties and projects as assigned.

CUSTOMER CARE PROFESSIONAL MINIMUM QUALIFICATIONS

• High school diploma or GED required.

• Strong written and verbal communication skills; is familiar with business and phone protocols.

• Excellent organization and detail orientation skills with the ability to meet established deadlines.

• Proficient with MS Windows environment, including MS Word.

• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.

• Minimum of one-year customer service experience working in a fast-paced, ever-changing call center environment.

CUSTOMER CARE PROFESSIONAL PREFERRED QUALIFICATIONS

• Associate degree in Business Administration or BA/BS preferred.

• Previous experience working in an insurance or financial services environment is preferred but not required.

LTCG values diversity and is committed to providing an environment of mutual respect. LTCG is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. LTCG will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Company Description

LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.