Benefits:

1099

Job Title: Clinical Laboratory Intake Specialist / Front Desk Client Coordinator

Position Overview: The Clinical Laboratory Intake Specialist/Client Coordinator is responsible for managing front desk operations and providing a seamless intake and client experience. This role involves inputting orders into the Laboratory Information System (LIS), reporting results, and ensuring efficient communication between patients, healthcare providers, and the laboratory team.

Key Responsibilities:

Greet and assist patients and clients, ensuring a positive and welcoming experience

Collect and verify patient information, insurance details, and test orders

Input test orders into the Laboratory Information System (LIS) accurately and efficiently

Report test results to clients and healthcare providers via LIS or other designated channels

Coordinate the intake process for lab specimens, ensuring proper documentation and handling

Manage phone calls, emails, and other correspondence from clients and healthcare providers

Maintain accurate records and ensure data integrity within the LIS

Liaise between clients, lab technicians, and healthcare providers to ensure timely and accurate testing

Handle appointment scheduling, billing queries, and general client coordination

Assist in maintaining compliance with laboratory regulations and policies

Qualifications:

High school diploma or equivalent; additional education in healthcare or lab sciences is a plus

Experience with Laboratory Information Systems (LIS) is preferred

Strong organizational skills and attention to detail

Proficient in using computer systems and office software

Excellent communication and customer service skills

Ability to multitask and prioritize in a fast-paced environment