SDI Labs

Role Overview

We are looking for a Part Time detail-oriented Bill Collector to join our Billing team at SDI Labs. This pivotal role focuses on managing and resolving outstanding customer accounts while ensuring compliance with company policies and legal regulations. You'll play a key role in maintaining positive customer relationships and contributing to our overall financial health.

Responsibilities

Manage collections of outstanding invoices by contacting customers via phone, email, and written correspondence.

Negotiate payment arrangements and settlement terms that align with company policies while considering customer circumstances.

Document all collection efforts and maintain accurate records of customer interactions in our financial systems.

Collaborate with internal teams to resolve invoice discrepancies and disputes effectively.

Provide regular reports on collection activities, aged receivables, and payment trends to management.

Adhere to compliance regulations and best practices in debt collection to ensure ethical and professional conduct.

Required and Preferred Qualifications

Required:

High school diploma or equivalent; associate or bachelor's degree in finance, accounting, or a related field preferred.

2+ years of experience in collections, accounts receivable, or a related financial role.

Strong negotiation skills with the ability to handle sensitive situations with tact and professionalism.

Proficiency in using financial software and Microsoft Office Suite, particularly Excel.

Preferred:

Experience with collections software.

Knowledge of consumer protection laws and regulations related to debt collection.

Technical Skills and Relevant Technologies

Proficient in financial data analysis and reporting.

Experience with electronic payment systems and online billing platforms.

Familiarity with accounting principles and practices.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work collaboratively in a team environment while also demonstrating self-motivation.

Empathetic approach to customer interactions, with a focus on building rapport.

Adaptability to evolving processes and priorities in a fast-paced environment.

Benefits and Perks

Part Time Position 3 days a week

Salary range: Between $23 - $25 an hour

Equal Opportunity Statement

SDI Labs is committed to promoting diversity and inclusion in the workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, or any other basis protected by applicable law.