Daily Responsibilities/Job Description:

Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation

Implement customer specified benchtop computing design and processes

Administer and assures connectivity of customer’s Windows based platform

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

Manage On-boarding, retirement, and relocation of equipment

Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensure adherence to client’s corporate policies through periodic reporting and compliance programs

Act as the technical support contact for instrument vendor

Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams

Provide technical support for new system validations and change management efforts

Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Act as client Liaison for software/hardware related inquiries

Participate in client team meetings

Provide support across all PerkinElmer Enterprise practices as required

Demonstrate appropriate use of office equipment/software after training

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Qualifications/years of experience:

Bachelor’s Degree with two plus years of technical experience OR

Associates Degree with three plus years of technical experience OR

High School Diploma or equivalent with five plus years of technical experience

Must Haves:

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Technology Requirements:

Experience with technologies including Microsoft Office, networking, remote computing and backup systems.

Additional Requirements:

Experience with scientific instrumentation

Experience in Life Science environment

Experience in a validated environment

Experience working in GxP, ISO, and FDA compliant facilities