Daily Responsibilities/Job Description:

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations.

Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.

Maintains access control, data integrity and file system security for the computer/data center environment.

Monitors, tracks and records system performance and utilization metrics.

Communicates highly technical information to both technical and nontechnical personnel.

Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.

May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

Qualifications/years of experience:

Bachelor’s degree 2+ years of IT support experience OR Associate degree 4+ years of IT support experience

2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Experience providing IT support in a laboratory environment.

Experience providing IT support in a regulated or validated envirornment (GxP).

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Experience in the support and troubleshooting of scientific instrumentation