At Premier Last Mile, we believe in being proactive, determined and relentless in our pursuit of perfection. We embrace adversity, we run to the fire and we're always seeking like-minded individuals to join our team. Attitude is the difference between failure and success!
JOB DESCRIPTION
We are seeking a proven Operations Manager who is passionate about customer service and last mile delivery. Our Operations Manager must have a proficient background in the last mile field, with the abilities to oversee all delivery activity for a fast-growing company. The Manager will work closely with the senior leadership team and report directly to the CEO. We are an energetic company looking for a passionate individual to join our team.
Responsibilities
Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)
Ensure service providers are protecting all merchandise
Ensure service providers are securing all merchandise when loading
Strictly enforce uniform and on-time expectations
Document damages, missing items or discrepancies which take place at load out
Create processes for the following: Cargo claims; Property claims; Service Requests
Ensure carrier, driver and helper compliance records are in accordance with company policies
Establish morning, mid-day and evening recap templates
Measuring driver completion
Assume daily routing responsibility while sending confirmation calls
Monitor and relay on-time percentages, damage percentages and completion percentages all throughout the work day.
Ensure high levels of service, completion and on-time deliveries
Communicate daily and weekly performance
Monitor weekly reports to ensure financial goals are being met
Coordinate with customer service to ensure that all customers are satisfied
Conduct ride behind evaluation of contractors to determine skill levels and development opportunities
Ensure all service providers are operating in compliance with DOT and OSHA requirements
Ensures all claims are charged back to the appropriate contract carrier
Train and oversee local staff members
Requirements
· Bachelor’s degree or equivalent related work experience
· 5 years of managerial/supervisory experience in the Last Mile, independent carrier business model
· Experience with Microsoft Office and proficient in Excel
· Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
· Lean, Six Sigma and Constant Process Improvement knowledge and experience
· Experience in warehousing or Third-Party Logistics (3PL)
· Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments
· Strong problem-solving techniques and statistical analysis skills
· Entails standing, sitting or walking for lengthy periods of time
· Ability to work and perform in office and warehouse environments
Job Type: Full-time
Shift:
8 hour shift
Application Question(s):
Are you available to work on Saturdays?
When are you available to start?
Experience:
White-Glove Delivery: 5 years (Preferred)
Work Location: One location