Law Firm Intake Specialist & Client Relations Coordinator Our boutique Forest Hills personal injury law practice is seeking a full-time Legal Intake Specialist to join our team. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and sales, and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. We’ll provide the training and resources to help you flourish in your role. If you have prior customer service experience, sales experience, great communication skills, and a passion for helping others, apply today! Responsibilities: • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files • Follow up with existing clients to build stronger relationships, trust, and loyalty • Identify potential legal issues and escalate them to the appropriate attorneys or legal professionals • Follow up with clients to collect missing information, schedule appointments, or provide updates as necessary • Assist in managing and organizing the intake department's administrative tasks Qualifications: • Excellent and empathetic verbal and written communication skills required • Previous legal experience highly valued • Sales or customer service experience highly valued • Full familiarity with the Microsoft Office suite, with advanced Excel proficiency • CRM and case management software experience a plus • Strong computer and data entry skills • Medical Experience Preferred • Bilingual proficiency is a plus • Call center: 1 year (Preferred) • Bachelor's Degree Preferred Compensation: $25 - $35 hourly

• Follow up with existing clients to build stronger relationships, trust, and loyalty • Identify potential legal issues and escalate them to the appropriate attorneys or legal professionals • Follow up with clients to collect missing information, schedule appointments, or provide updates as necessary • Assist in managing and organizing the intake department's administrative tasks