Service Steel Aerospace is one of the largest aerospace steel and titanium distributors in the world. SSA stocks a vast selection of aerospace quality steel and titanium products for the aerospace industry as well as other critical application industries.
SSA’s Pico Rivera, CA facility is searching for a highly motivated individual to join our Inside Sales team. We are looking for teammates that will be self-starters who have the attitude and aptitude to be successful. Fast-paced, high volume environment in the Aerospace industry.
DUTIES AND RESPONSIBILITIES
- Responsible for selling products for distribution to business and industrial establishments.
- Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
- Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
- Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
- Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and/or services.
- Highlights product features based on a technical knowledge of product capabilities and limitations.
- Answers customers' questions about products, prices, availability, and product uses.
- Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
- Develops or enters formal quotations into appropriate system or format and provides them to customers.
- Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
- Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
- Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
- Responsible for adhering to safety processes and protocols.
OTHER DUTIES & RESPONSIBILITIES
- All other duties and responsibilities assigned by management.
Required Skills
- High School diploma/GED required, Bachelor degree preferred.
- Knowledge of principles and methods for selling products or services required.
- Knowledge of principles and processes for providing customer service required.
- Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
- Knowledge of the metals industry preferred
- Ability to multi-task, prioritize, and manage time effectively required.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
- Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
- Strong analytical and problem-solving skills required.
- Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situations required.
- Ability to initiate and maintain cooperative relationships with co-workers and customers required.
- Strong computer proficiency and working knowledge of Microsoft applications required.
Required Experience
- 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.