Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our ragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

The E-Store Supervisor role holds a pivotal position within the Hub E-Store Region. This role is instrumental in maintaining the seamless flow of operations, encompassing various key responsibilities such as purchase order management, meticulous inventory oversight, efficient online order fulfillment, and close collaboration with our Concierge team for specialized requests and orders.

Reporting directly to the Omni Channel Manager, this role requires a proactive individual who excels in ensuring the precision and punctuality of order fulfillment processes, while also demonstrating adeptness in inventory control. Beyond these core duties, fostering robust communication channels within the team and across departments is essential for success in this position.

We are in search of a candidate who not only possesses the technical skills required for effective order management and inventory control but also exhibits exceptional interpersonal abilities to facilitate seamless collaboration and coordination within our dynamic work environment. If you are ready to make an impact and thrive in a fast-paced setting, join us at our Highland Park location as our next Omni Channel Technician!

OVERVIEW OF PRIMARY RESPONSIBILITIES:

Supervisory Responsibilities Goals (25%) :

• Exhibit exceptional proficiency in both written and verbal communication, fostering clear and effective dialogue within the team.
• Implement meticulously planned opening and closing procedures for Ecom operations, in strict adherence to company policies, in close collaboration with the Store Manager.
• Take charge of managing the workflow for all employees, skillfully delegating tasks to optimize productivity and efficiency. Provide adept supervision and leadership to a dedicated team of 1-3 employees on a daily basis, ensuring cohesiveness and peak performance.
• Devote time to nurturing and developing team members, guiding them towards surpassing Performance Development Plan expectations.
• Conduct comprehensive training sessions for temporary personnel, equipping them with in-depth product knowledge and proficient operational processes.
• Maintain a laser focus on achieving daily goals, meeting deadlines, and upholding performance standards to the highest degree.
• Establish and maintain effective lines of communication with team members, ensuring timely updates and transparent collaboration on a daily basis.
• Foster a culture of cross-functional collaboration with the Ecom Operations team, leveraging collective expertise to drive operational excellence and innovation.

Fulfillment & Dispatch Goals (50%)

• Exemplify adept time management skills to proficiently handle a substantial workload, aligning with stringent order processing targets and surpassing expectations.
• Execute the processing of orders received via the ecommerce platform with precision and efficiency, adhering to Le Labo's exacting packaging standards.
• Demonstrate unwavering commitment to meeting and exceeding business targets while consistently surpassing customer order expectations.
• Display mastery in resolving any discrepancies or errors encountered during the fulfillment process, ensuring seamless customer experiences.
• Uphold the commitment to dispatching all orders promptly within a strict 2-business-day timeframe upon receipt.
• Coordinate the expeditious pickup of packages with esteemed shipping carriers such as UPS, USPS, and FedEx, ensuring swift and reliable delivery.
• Meticulously submit shipment manifests and maintain a meticulous log of daily shipments, upholding the highest standards of accuracy.
• Cultivate and nurture robust relationships with delivery service representatives, effectively communicating opportunities and successes to optimize service provision.
• Collaborate closely with the Concierge team to address bespoke requests, manage specialized orders, and meticulously maintain a comprehensive returns log, ensuring unparalleled customer satisfaction.

OMNI Collaboration (15%)

• Facilitate the seamless processing of BOPIS (Buy Online, Pick-up In Store) orders utilizing our sophisticated Online Fulfillment system.
• Engage in cross-functional collaboration with the Free-Standing Store team to streamline the processing of Online Refills through our advanced Online Fulfillment system, ensuring efficiency and accuracy at every step.
• Support boutique stock replenishment needs (box assembly, collateral preparation)

Inventory Management/Safety Goals (10%):

• Engage in seamless collaboration with the NY Warehouse and Ecommerce Operations, swiftly addressing urgent inventory requirements and orchestrating efficient transfers as needed.
• Methodically draft and submit purchase orders in strict accordance with prevailing business demands and objectives.
• Undertake the critical task of receiving goods, meticulously verifying quantities against meticulous records to ensure accuracy.
• Uphold the highest standards of organization within the stockroom on a daily basis, diligently monitoring supply levels to anticipate and mitigate potential shortages.
• Execute monthly cycle counts with precision, contributing valuable insights to end-of-year inventory assessments.
• Demonstrate adeptness in reconciling inventory discrepancies, resolving issues promptly to maintain operational efficiency.
• Take ownership of maintaining a meticulously organized and safe work environment within the Ecom stockroom, promptly reporting any concerns or irregularities to the Store Manager.

CHAMPION AND STEWARD Le Labo VALUES

• Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
• Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
• Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
• Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
• Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

The anticipated hourly rate for this position is $16.33 to $24.21. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Salary range many vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Qualifications

• Excellent organizational skills and the ability to multitask effectively.
• Proficient in time management and prioritization of work assignments.
• Capable of working independently in a high-paced work environment.
• Strong attention to detail and problem-solving abilities.
• Passionate about providing an exemplary customer experience.
• Proficiency with Mac Applications and Microsoft Suite.
• Experience with e-commerce shipping software is a plus.
• Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
• Ability to work retail hours including days, nights, weekends, holidays, and special events based on the needs of the business.
• Must be able to stand and walk for length of shift.
• Ability to lift at least 30 lbs.
• Support a climate of safety awareness, ensure safety standards are maintained consistently, and actively help prevent work-related incidents and illnesses.

Job: Retail - Store
Primary Location: Americas-US- Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2415257

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.