Lead Contents Restoration Technician

Blue Kangaroo PACKOUTZ of San Antonio/Houston

Lead Contents Restoration Technician

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Competitive salary

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Company Overview

    Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions and prioritize quality workmanship and service that restores what matters most to our customers. We are committed to exceptional levels of compassion, care, and communication with our customers and partners. Our TX based locations are expanding rapidly and we’ve got a growing and dynamic team.

    What We Do

    We’re focused on utilizing industry bet practices for the handling of personal business assets that have been damaged. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free. You’ll play a vital role in helping families and businesses recover from disasters.

    Company Overview

    We’re looking for team players that are looking to deliver an exceptional customer experience as well as looking to advance their careers and push their teammates in a dynamic business environment. We’re seeking individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.

    Benefits/Perks

    Career Advancement Opportunities

    Paid Training

    Flexible Scheduling

    Active Work Environment

    401-K with Employer Match

    Access to Company Health Insurance Plan

    Job Summary

    This position is responsible for providing operational support in remediation efforts for client contents. Main functions will include performing tasks related to packout and packback services, contents cleaning, deodorizing, manipulation, and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision. Additionally, the person in this role will be required to learn our digital inventory system that is administered through a company provided iPhone.

    Responsibilities

    Maintaining equipment used in daily tasks

    Lead a team of technicians to ensure they are following IICRC Standards

    Perform Dry and Wet mitigation/pre-cleaning using accepted BELFOR procedures

    Manipulate contents at the client site to allow for the remediation crew to perform required tasks

    Take exceptional care to package contents to prevent damage during transport

    Transport contents to cleaning facility for cleaning and storage

    Adhere to MSDS recognized standards

    Perform daily vehicle safety and maintenance inspections and maintain in clean serviceable condition

    Must have a caring spirit, commitment to exceptional customer service, principles, and practices

    Qualifications

    Bilingual Speakers (English & Spanish) strongly preferred

    Construction, restoration, or insurance industry experience preferred

    IICRC certifications preferred

    Must be able to identify Product (consumables), usage, and disposal requirements with training

    Eligible to operate a motor vehicle per Blue Kangaroo Packoutz’s vehicle policy

    Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic

    Ability to multitask in a fast-paced environment

    Comprehensive understanding of customer service principles and practices

    Physical Requirements

    Frequent lifting in excess of 50 lbs

    Access and mobility in tight spaces

    Compensation: $20-25/hour depending on experience