Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Position Summary:

As a Lead Dispatcher Supervisor, you will play a crucial role in the daily operations of our paratransit services. You will oversee a team of dispatchers, ensuring that all transportation requests are handled efficiently and effectively. Your primary responsibilities will include:

Key Responsibilities:

· Dispatch Management: Supervise and coordinate the activities of dispatchers to ensure optimal service delivery.

· Interdepartmental Communication: Foster strong communication channels with other departments (e.g., operations, fleet, and safety) to ensure a smooth flow of information and efficient coordination of resources.

· Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

· Team Leadership: Motivate, train, and develop your team to achieve high performance standards.

· Performance Monitoring: Track and analyze key performance indicators to identify areas for improvement and implement necessary changes.

Emergency Management: Develop and implement emergency procedures to ensure a timely and effective response to critical situations.

Compliance: Ensure compliance with all applicable regulations[AW1] [SR2] [SR3] [AW4] , policies, and procedures.

Reporting to Leadership: Prepare and submit regular reports to leadership on the performance of the dispatch team, including key metrics, operational issues, and recommendations for improvement.

Availability: Ability to have regular and predictable attendance, ability to work a flexible schedule, including working various shifts, weekends, holidays, and split days off.

Qualifications:

· High School Diploma or equivalent required.

· Valid Driver's License.

· Minimum 3-5 years of experience in paratransit dispatch or logistics.

· 1 year of customer service experience.

· Strong organizational and time management skills.

· Excellent communication and interpersonal skills.

· Proficiency in Microsoft Office Suite and dispatch software.

· Ability to work under pressure and handle multiple tasks simultaneously.

Benefits:

· Competitive salary and benefits package.

· Opportunities for professional growth and development.

· Supportive and collaborative work environment.

[AW1]@Shannon Reynolds - I like where you took this.

I would add back in this qualification from the prior version to gauge comfort and interest given the variety of schedules they may face:

Ability to have regular and predictable attendance, ability to work a flexible schedule, including working various shifts, weekends, holidays, and split days off.

[SR2]Not a problem at all, I'll add it back

[SR3]@alexandra Wieland Done

[AW4]Awesome - going to ask the team to refresh the post with this. Thank you