Benefits:

IRA Retirement with Match

Dental insurance

Health insurance

Paid time off

Training & development

Speak To Me Pediatric Therapy is looking for an experienced Lead Office Administrator to become a part of our growing pediatric clinic team.

Are you a results-driven leader with exceptional organizational skills? Ready to make a meaningful impact in a clinical setting by ensuring smooth operations and an outstanding patient experience? Speak To Me is looking for a Lead Office Administrator who can lead, inspire, and optimize. If you’re a pro at creating streamlined workflows, connecting with people, and tackling complex office management tasks, we want to hear from you!

We are looking for a natural leader who would like to be part of a collaborative team and can grow with our business. The right candidate is motivated by growth and views change as an opportunity.

Administrative Experience in a medical setting is preferred.

Check us out at www.speaktomenc.com

Responsibilities Include:

As the Lead Office Administrator, you will oversee daily operations, manage patient care issues that arise during the day, and support the team of office staff and therapists in delivering the highest level of personalized therapy services.

This role is ideal for someone with a passion for pediatric therapy, alongside strong leadership and organizational skills.

Oversee the daily operations of the clinic, ensuring smooth workflow and patient satisfaction.

Help manage office calendar for staff time off requests.

Foster a collaborative and positive work environment focused on continuous improvement and patient-centered care.

Drive clinic growth through patient retention and assist with community outreach

Coordinate with intake coordinator & billing specialist.

Being optimistic and engaging to ensure the smooth running of the clinic with the day-to-day operations.

EMR system management.

Friendly, professional and caring attitude.

This position requires over the phone customer relations.

Schedule/re-schedule patient appointments.

Manage phone calls and correspondence; answer, screen and direct inbound calls with professionalism.

Clinic organization.

Keep patient records updated with all relevant information.

Keep track of office supply stock and order as needed.

Assist colleagues whenever necessary.

Welcome clients immediately arriving to the office.

Assist with special projects and perform any additional responsibilities requested or assigned by the owner/office manager.

Other tasks may include process patient intakes, collect payment, assemble materials, filing, check insurance benefits;

Skills/Qualifications:

Ability to lead others and become the go to person for the day-to-day operations

Administrative office experience preferred

Detail oriented and organized with emphasis on accuracy and completeness of tasks

Must be able to work independently with minimal supervision

Coachable and open to learn new processes

Previous experience in pediatrics a plus-but not required

Must be able to prioritize and multi-task in a fast-paced environment

Proficient with Microsoft office programs and google drive functions

Must have a reliable transportation

Must be able to pass a background check

Bilingual English/Spanish, a plus

Strong verbal and written communication skills as well as ability to work in a team environment

Carry a positive attitude with strong teamwork and communication skills

Exceptional customer service skills

This position would require coverage at least 2 days per week until 6:00pm M-TH

Work Remotely-No