Lead Office Assistant

MAXIMUM POTENTIAL CHIROPRACTIC

Lead Office Assistant

Westlake, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Competitive salary

    Dental insurance

    Donation matching

    Employee discounts

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Wellness resources

    Maximum Potential Chiropractic is a family focused wellness practice. We are professional, customer-centric and fast-paced.

    Benefits and Perks:

    Modern office setting

    Wellness programs

    Employee Appreciation Days

    Job description

    Chiropractic Assistant

    Front Desk & Billing

    Must love people!!! Must love natural healthcare and serving patients.. Must have great communication skills on phone and in person. MPC has 4 doctors who you are responsible to fill and work their schedules. MPC is a fun, family atmosphere. If you are looking to make a difference, work hard, and give back this is the place for you. You get to contribute and create impact daily for our practice member’s lives.

    We are hiring an experienced customer service-focused individual to perform

    Front Desk Receptionist & Billing Duties

    Daily Responsibilities include:

    Check-in/out clients in a friendly and professional manner

    Make and Keep Appointments

    Process copay and deductible payments

    Schedule follow-up appointments

    Coordinate provider schedules in local and remote offices

    Communication, scheduling, and organizational skills are significant responsibilities of this position

    Communication via in-person, phone, email, and platform systems.

    Medical record / chart prep and processing (paper and electronic)

    Follow-up to obtain client/insurance/account information as needed

    Daily experience with EHR and other software tools. Strong computer skills are required

    Daily reporting and operational requirements

    Review, correct and process any rejected or denied claims.

    File claim reconsiderations or appeals when necessary.

    Post and review payments

    Manage accounts receivable and follow up on no-response claims in a timely fashion.

    Coordinate and send monthly patient statements and follow up as necessary

    Maintain knowledge of insurance plans and billing practices and procedures.

    Implement new policies and procedures to streamline billing and collections when necessary.

    Assist in preparing financial reports for patients as directed

    Comfortable in a multi-tasking environment, calm, diplomatic

    Communicate with practice members in a friendly yet confidential manner

    A consistent and professional telephone persona

    Well groomed and dressed for success

    Works to provide excellent customer service while adhering to business procedures and policies

    A positive attitude, working as part of a team

    This is a standing position, must be able to stand for duration of shift

    Other Administrative functions as necessary or directed.

    Qualifications:

    Applicant must have strong written and verbal communication skills

    Strong organizational skills and ability to multitask

    Must have min 1 year working in a chiropractic office or medical setting

    Must have strong understanding of insurance verification and prior authorization processes

    Education:

    High School Diploma

    ***AT THIS TIME our office DOES NOT provide traditional health care coverage .

    Benefits:

    Retirement plans

    Dental insurance

    Vision Insurance

    Life insurance

    Paid time off

    Employee discounts/retail

    Schedule:

    Day shifts

    Evening shifts

    Monday to Saturday

    Experience:

    Medical Office: 1 year (Required)