Role: Lead Patient Account Representative

Pay: $48k-50k/annually

Location: Remote

* We will only consider applications that live in the following states: ND, SD, ID, MN, MT, NM, WY, NV, TX, AZ, TN, KY, MO, OK.  

PRN Physical Therapy is in search of a Lead Patient Account Representative to oversee the patient accounts department. This role requires exceptional leadership abilities, in-depth knowledge of medical billing practices, and a commitment to ensuring accurate billing and outstanding patient service. The Lead Patient Account Representative will manage a team, handle complex cases, and be responsible for maintaining high standards of account management.

Essential Job Functions:

• Team Management: Supervise and support the patient account representatives, providing guidance, training, and performance evaluations.
• Billing Oversight: Ensure accuracy in billing procedures, review claims, and handle complex billing issues or discrepancies.
• Patient Account Coordination: Oversee the maintenance of patient accounts, ensuring timely updates and resolution of inquiries or disputes.
• Insurance Coordination: Manage insurance verifications, address insurance-related challenges, and guide the team in navigating complex insurance matters.
• Financial Counseling Leadership: Provide leadership in financial counseling, assist with patient payment plans, and offer expertise in managing patient financial accounts.
• Process Improvement: Identify areas for process enhancement, implement best practices, and streamline billing and account management procedures.
• Reporting and Analysis: Generate reports, analyze billing data, and present findings to management for strategic decision-making.

Qualifications:

• Previous experience in a leadership or supervisory role within a healthcare billing or patient accounts department.
• Demonstrated leadership capabilities, including team management and process improvement initiatives.
• Proven ability to handle complex billing scenarios and provide guidance to resolve intricate issues.
• Strong organizational and analytical skills, with an eye for detail and accuracy.

Physical Requirements:

Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.

• Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
• Vision: Clear vision for reading and analyzing documents.
• Communication: Ability to communicate effectively verbally and in writing.
• Mobility: Occasional movement within the office environment.

The Lead Patient Account Representative position at PRN Physical Therapy requires a candidate who can not only excel in patient account management but also provide leadership and guidance to a team of dedicated professionals. If you have a passion for healthcare, a knack for leadership, and the expertise to navigate complex billing scenarios, we encourage you to apply.

Please note that this job description outlines the primary duties, qualifications, and leadership expectations for the Lead Patient Account Representative role. Responsibilities and requirements may adapt to meet the evolving needs of our organization.