Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

| Department: Sales | Reports To: Assistant Manager Sales | Revision Date: 11/25/2024 | FSLA Status: Non-Exempt

JOB SUMMARY: The Lead Sales Associate coordinates a team of associates to process transactions, maintain the sales floor, and provide exceptional customer service. The Lead position is also responsible for opening and closing the store as assigned. ThriftSmart seeks a candidate with the skills and leadership required to contribute to the best thrift experience in Nashville.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate team to provide customers an exceptional shopping experience with the goal of driving sales and customer satisfaction.

· Coordinate team to stock and merchandise the sales floor, provide exceptional customer service, operate cash registers, and manage the cash room.

· Drive positive guest experience by maintaining a clean, well-stocked sales floor with attentive and responsive staff.

· Become knowledgeable in the merchandise selection and frequently asked questions regarding product selection.

· Provide customers with information related to merchandise, promotions, policies, and donations.

· Assist in arranging and stocking the floor, merchandising, and housekeeping.

· Accurately and efficiently process transactions at the register and adhere to standard cash handling procedures.

· Elevate customer requests to store management.

· Coordinate dressing room activities, delivering excellent customer service and preventing theft.

· Proactively identify risks and threats to safety and security.

· Train new employees

· Adhere to all company policies, procedures and practices.

· Open and close store as assigned.

· Performs other related duties as assigned.

COMPETENCIES

Customer Service and Interpersonal Skills

Problem Solving

Professionalism

Attention to Detail

Point of Sale Technology – Computer Tablet and Cash Drawer

Math – Addition, Subtraction, Multiplication, Division

Oral communication

Speed and accuracy

EDUCATION AND EXPERIENCE:

Minimum Education: High School diploma or equivalent preferred.

Minimum Experience: 2 years of retail/customer service preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Ability to work, stand and walk for 2 hours at a time.

· Occasionally required to reach with hands and arms.

· Occasionally required to bend, lift or climb.

· Occasionally required to lift light up to 25 pounds.

· Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

EEO: ThriftSmart values a diverse and inclusive workplace, and we encourage qualified candidates from all backgrounds to apply. ThriftSmart considers applicants for all positions without regard to race, color, creed, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, or any other legally protected status under local, state, or federal law.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.