Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job

Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency

Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss

Completes sketch and scope sheet for estimate, complete drying records using mobile software

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers communicates customer issues, daily job activities with key company staff

Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Ensure safety standards are being followed during all active jobs

Valid Drivers’ License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent

Valid driver's license and satisfactory driving record

Good verbal and written and communication skills

Role models customer service expectations with home owners, adjusters, vendors etc.

Knowledge of disaster restoration or construction industry

Proficient with using mobile software to enter data

Experience with using Xactimate is preferred but not required

Must be able to prioritize activities and meet deadlines

Experience in training and managing others

Strong problem-solving skills

Communicates customer issues, job activities with key company staff

Construction experience a plus

Certifications are preferred, but not required:

ASD – Applied Structural Drying Technician

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Express or exchange ideas with others and receive and act on detailed information given.

For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.