Overview:

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking an experienced and dynamic Lead Technician who is proficient at installing, configuring, and maintaining low-voltage integrated system equipment, devices, and components. The Lead Technician performs system configuration, calibration, programming, testing, and troubleshooting – as well as demonstrates mastery of basic wiring/cabling for low-voltage integrated systems.

The Lead Technician is responsible for coordinating all aspects and resources necessary to install and service products on multiple customer projects. The Lead Technician will need to communicate with the programmers, service technicians, and finance/accounting. Organizing supplies and job documentation will be among daily duties.

Duties & Responsibilities:

Reads and interprets blueprints, diagrams, floor plans, specifications, and operational/product manuals

Installs configures, and maintains audio/video, satellite/cable, networking/data systems, devices, and components

Troubleshoots simple and complex systems

Travels to various job sites

Uses hand and power tools safely

Maintains company-issued tools, equipment, and vehicle

Interacts with clients, builders, designers, architects, and other industry professionals

Communicate every day on the progress of the project

Conduct hand off meetings with Sales team to ensure customers’ expectations will be met.

Coordinate with job superintendent to establish job site regulations and communicate AV needs from other trades are met.

Communicate all billable change orders to sales and engineering

Review sales order, product list and scope of work prior to any resources being allocated

Schedule and deploy resources to complete projects.

Coordinate with Purchase Manager to ensure timely arrival of materials required

Meet with subcontractors to ensure they understand their role in the project

Responsible for all aspects of onsite installation of AV systems

Adherence to project timeline and expectations

Review & react to daily updates to project documentation and work orders in job management software

Accurate time clock entries and job costing

Make decisions and be held accountable to Time and Materials

Client training and transition to service department

Conduct quality checks and enforce company standards

Local travel to job sites as needed

Provide training or communication to disseminate pertinent information as required

Fiscal responsibility for all assets & property assigned

Customer service, including the ability to work with high profile and high demand customers

Guardianship and preservation of client confidentiality and network/home security

Adherence to state and federal laws, including adherence to traffic laws

Qualifications:

Experience or relative examples of large project completion

Residential Project management: 5+ years (Preferred)

Construction management: 2 years (Preferred)

Pursue continuing education on systems including audio, video, security, lighting, motorized shades, and home automation

Experience with Control4, Crestron, Lutron, or Savany systems

Must be able to read house plans other job site-related documentation

Advanced communications skills in both written and verbal disciplines

Basic wiring and connectivity skills as it pertains to low voltage standards

Troubleshooting skills are essential

Basic computer skills with the ability to become competent with in-house job management software

Attention to detail, particularly regarding key component placement & system wiring

Flexibility to meet customer demands outside of normal working hours

May require standing or stooping for extended periods

Ability to work in tight spaces & at ladder height

Valid driver's license, clean driving record, and successfully pass a criminal background check

Benefits/Perks

Healthcare Benefits

Generous PTO

Competitive Compensation based on experience and skill level

Schedule/Expected Work Hours:

Monday-Friday 7a-4p

On-call rotations

Occasional evenings and weekends

Company Purpose/Mission

Our Mission - To enhance the human experience through smart spaces.

Our Vision - To be the most beloved brand in technology services

Company Values

Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve. ​​

Accountability - We are responsible, transparent, and committed to delivering on our promises. ​​

Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.​

Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.

You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Additional Information:

We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.