The Supply Chain Executive will be a Director in the CTDI Organization and will be responsible for a customer program within CTDI’s US Operations which is comprised of multiple geographically dispersed operational facilities that employ a staff of roughly 1,000 in direct hourly labor. The Director will run a complex $25Million Dollar business dealing with day to day customer challenges. CTDI’s business includes forward and reverse logistics, testing, repair and refurbishment services for electronics in the communications industry. Ultimately, the Director is accountable for the overall customer relationship, field operations, P&L of the program. This position is based in CTDI’s global headquarters facility in West Chester PA and involves daily interaction with the executive leadership and owners within CTDI.
The position requires a strong leader who can drive and manage CTDI’s customer relationship, as well as policies and procedures that ensure an efficient, customer focused, high performing business built on KPI/SLA attainment, quality and safety. The Director of Program Operations works in close partnership with the CEO, President, Divisional VP, Leadership Teams and Branch Managers.
The Director of Program Operations works collaboratively with his/her peers and staff, to ensure each branch has the tactical plans to support achievement of financial, operational growth and production capacity targets.
Required Skills
- Directly responsible for development, implementation, and achievement of the business vision, strategy, plan, financial metrics and execution for a specific customer
- Directly oversees multiple branch operations throughout US
- Facilitates daily P&L reporting and analysis, in accordance with CTDI standards
- Collaborates and partners with Branch Operational Managers to ensure P&L objectives are met.
- Drives and reports on P&L during normal daily, weekly, monthly meetings. Facilitates critical discussions/debriefs to establish priorities and resolve issues
- Manages the customer vertical US based operations to review business progress to financial targets and business plans and to establish the operational priorities
- Ownership of branch compliance to corporate standards and procedures
- Owns Customer Program Management along with SLA/KPI performance
Required Experience
- Bachelor’s degree in Supply Chain or Operations Management, or similar. Master’s Degree preferred
- 7-10 years of experience in Supply Chain Management
- 7-10 years of experience working in leadership positions
- Strong financial analysis skills; thorough understanding of operational P&L and profitability measures
- Ability to travel as required
ADDITIONAL SKILLS, KNOWLEDGE & ABILITIES:
- Highly effective communicator at all levels with both customers and internally. Must be open and direct with strong oral and written communication skills
- Comfortable presenting
- Proficiency in Microsoft Word, Excel and PowerPoint
- Ability to work in a fast paced environment and handle multiple tasks concurrently
- Ability to deal with ambiguity in complex environments
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