Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.
As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Learning & Development Specialist. The Learning & Development Specialist is responsible for delivering high-quality training on PrimePay’s Payroll/HRIS system tailored to each client’s specific business requirements. This role ensures outstanding client support, facilitates training sessions, and contributes to continuous system improvement through feedback and collaboration with internal teams.
At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!
Responsibilities:
- Acquire and maintain knowledge of all PrimePay products and services, including updates and new applications
- Conduct client training through webinars
- Set proper expectations, define special training needs, and maintain training documentation in CRM systems
- Maintain accurate records of training sessions, demos, and featured products
- Collaborate with colleagues to manage and schedule client training sessions
- Identify client-specific needs and communicate with Sales, Implementation, and Development teams to develop solutions
- Provide phone, email, or webinar support for clients regarding procedural and technical payroll questions
- Develop and maintain a professional and helpful rapport with clients
- Escalate repeated or ongoing client issues to supervisors
Qualifications:
- Bachelor’s degree or equivalent
- 1-2 years of experience in payroll, teaching or training
- Experience with payroll processing, payroll/HR applications, customer service or training experience
- Strong written and verbal communication skills
- Excellent project management and customer service skills
- Ability to manage stressful client interactions effectively
- Strong problem resolution skills
- Ability to meet strict deadlines and work under pressure
- Team player with a willingness to take on additional duties as assigned
- Strong multi-tasking, organizational, and attention-to-detail skills
- Proficiency in Microsoft Windows and Microsoft Office Suite, including Outlook
- Ability to handle confidential company and client information responsibly
- Commitment to continuous learning and professional development
- Dependability with regular and prompt attendance and schedule flexibility as required
PrimePay Offers:
- A competitive salary in the $70 - $85K range based on experience
- Access to personal, group training and career advancement
- Leadership development through individualized support and career mentoring
- Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD
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