Job Description

A leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people’s lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Company’s apartment communities with the Company’s management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community.

There are three core categories of responsibilities:

Leasing

• Conduct tours of the grounds of the community and show apartments to prospective residents
• Sell the community over the phone/internet to convert leads to on-site tours
• Greet all individuals that enter the leasing office in a friendly and professional manner
• Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Represent the company in a professional manner at all times

Customer Service

• Develop and maintain professional relationships with prospective and current residents
• Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
• Handle resident calls and in-person concerns
• Respect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing Laws

Administrative

• Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
• Accept rental payments
• Facilitate the move-in and move-out process
• General clerical assistance including answering phones, taking messages, filing, etc.

Qualifications

** Who You Are**

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused
• Collaborative Team Player

** What You Have**

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours. Typical schedule will be Monday & Wednesday – Saturday, 10:00am – 6:30pm (hours may vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

#PIQ

Additional Information

** Benefits**

• Paid time off including vacation, sick time, and 10 holidays.
• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.