Leasing Consultant-Westmont

Crawford Hoying

Leasing Consultant-Westmont

Columbus, OH
Full Time
Paid
  • Responsibilities

    **Leasing Consultant-Westmont
    **

    Summary

    The Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy

    in an assigned residential community. The Leasing Consultant responds to all rental inquires by utilizing

    appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is

    dedicated to exceptional customer service, and this employee is expected to use customer service as a

    guiding principle when interacting with residents, guests, and coworkers, and when handling challenging

    situations.

    Job Responsibilities (responsibilities may include but are not limited to the following)

    • Greet prospective residents, determine their needs and preferences, and professionally present available

    apartment homes; communicate features and benefits of the community; answer incoming calls and

    handle each one with professionalism; complete guest card information for all prospects, and follow up as

    appropriate; enter all guest cards and applicants into the computer system on the same day; accurately

    complete leases and renewal applications, assist with verification, and notify prospective residents of

    results; generate miscellaneous resident communication as needed; maintain awareness of local market

    conditions and trends; contribute ideas to the Community Manager for marketing the property and for

    improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and

    all areas where prospective residents and residents meet; maintain a professional appearance in

    accordance with uniform requirements.

    • Complete opening and closing duties in accordance with company business hours on weekends and/or

    other times as directed by the Community Manager; physically inspect property when on grounds, pick up

    litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed;

    ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and

    market-ready vacancies daily to ensure cleanliness.

    • Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community

    Manager's disposition; assist with turnover activities; determine charges for damages by occupants;

    inventories office supplies and report needs to the Community Manager; organize and file leases, reports,

    and other business-related documents; assist the Community Manager in preparation of daily and weekly

    reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident

    issues, including service requests, in a timely manner; distribute written communication to residents as

    needed.

    • Perform other duties as assigned.

    Performance Objectives (objectives may include but are not limited to the following)

    • The 7 Core Values that Crawford Hoying has established to maintain its desired culture

    • Community net operating income

    • Occupancy

    • Resident retention

    • Curb appeal

    • Closing ratios

    • Customer service feedback

    • Delinquency

    • Team membership

    Preferred Knowledge, Skills, Education, and Experience

    • Experience working in a sales or customer service environment

    • Strong customer service orientation and a dedication to meet and exceed customer expectations

    • Basic math and computer skills

    • Working knowledge of or ability to learn property management software

    • Valid driver's license and reliable transportation

    • Ability to develop a rapport with people

    • Good written and verbal communication skills

    • Proficiency with Microsoft Office products, including Excel

    • High school diploma or equivalent

    Work Environment

    The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and

    internal customers, residents, and vendors. Depending on the property, hours range from 8:00 am to 6:00 pm.

    The Leasing Consultant may be scheduled to work on Saturdays and Sundays and must be available to work

    overtime as needed. The Leasing Consultant should be flexible and readily available, depending on the needs

    of the property.

    Reporting Structure

    The Leasing Consultant reports to the Leasing Manager, at large communities, or directly to the Community

    Manager at smaller communities.

    Physical Requirements

    The candidate's physical condition must be sufficient for the consistent and successful completion of the

    responsibilities defined for this position and for conformance with all professional standards defined for this

    position. This position frequently requires standing, walking, sitting, and reaching with hands and arms. It may

    require lifting up to twenty-five pounds. This employee must be able to drive during the course of work.