Job Description
• Property Name: The Terraces at Stanford Ranch II
• 6122 Plaza Loop, Rocklin, CA, United States
• Full-Time
• Unit Count: 119
• Driver's License Required
Leasing Manager manages and directs the daily activities of the leasing operations department in accordance with organization policies and standards. Responsible for all leasing functions, which may include reviewing and reviewing lease transactions and agreements. Oversees completion of all necessary paperwork and ensures proper customer service. Responsible for the productivity and budgetary performance of the leasing operations department.
Pay: $19 - $21 / Hour
DUTIES AND RESPONSIBILITIES
1.Client Relations
- Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations.
2.Communication
- Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
- Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
3.Employee Management
- Responsible for training and onboarding of new leasing team members
- Provide support, training, and guidance as needed to all leasing team members.
- Conduct weekly leasing meetings to ensure property objectives are being met.
- Set weekly leasing goals and assign tasks according to the marketing plan.
4.Leasing/Occupancy
- Maintain occupancy levels as established by owner/budget expectations
- Exhibit professional leasing techniques
- Assist with the completion of the monthly Market Surveys and analysis
- Implement advertising and marketing strategies for the apartment community as needed.
- Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
- Ensure that all online marketing sources are updated (e.g., Craigslist) daily
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority
- Assist with the implementation of resident retention programs
- Ensure the safety, comfort and privacy of all property residents
- Ensure move-in orientation is completed consistently with new residents
5.Revenue Management
- Assists the Community Director with maximizing revenue potential of the property through the management of lease expirations and timely turnover
- May assist the Community Director with the management of monthly rent collections and delinquency.
- May assist in processing vendor invoices.
6.Reporting and Document Management
- Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures (SOP)
- Responsible for the daily integrity and confidentiality of resident files
- Ensure that documents and reporting systems are maintained, updated, and organized
- May assist in periodic reporting requirements as requested/required e.g., Weekly Reports, Collection/Eviction Files etc.
7.Risk Management Items
- Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures
- Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms
- React calmly and professionally in emergency, emotional and/or stressful situations
8.Facility Maintenance
- Assist residents with reporting of maintenance needs
- Document facility and maintenance needs and ensure timely completion
- Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor
- Follow up on maintenance requests to promote resident communication and satisfaction
9.Other
• Consistently and fairly enforce community rules and regulations Standard Operating Procedures
• Comply with all Fair Housing Laws.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.