Our law firm is seeking a full-time Legal Intake Specialist to join our team at our Lithonia, GA location. The right candidate should be friendly, energetic, detail-oriented, and able to stay on task working in a satellite office by themselves; yet, with fellow team members at other locations. You’ll speak with prospective clients, empathize with them on the details of their cases, and manage new client onboarding and data entry. Legal experience is not necessary but is helpful. The ability to speak Spanish is a plus. Experience handling telephone calls in a fast-paced, high-call-volume work environment is preferred. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, are a team player, and have a passion for helping others, apply today! Responsibilities: • Create an empathetic personal connection with potential clients to let them know we care about them and their concerns • Determine the nature of cases and ask the appropriate questions needed for an attorney review • Present attorneys with information needed to determine if the caller's case will be accepted, referred to another firm, or rejected • Facilitate communication between attorneys and potential new clients • Send and receive agreements for representation • Provide necessary follow-up on pending intakes • Complete referrals to other law firms • Assist with routing calls to office staff Qualifications: • Sales or customer service experience is highly valued • Possesses outstanding communication skills and a sense of empathy • Previous legal experience highly valued • Firm knowledge of spreadsheet and data management, as well as computer skills • Solid data entry, spreadsheet management, and computer skills • Must have reliable transportation and be able to commute to our Duluth, GA office for training daily for a few weeks, prior to transitioning to our Lithonia location Compensation: $16-$22 an hour based on experience

• Create an empathetic personal connection with potential clients to let them know we care about them and their concerns • Determine the nature of cases and ask the appropriate questions needed for an attorney review • Present attorneys with information needed to determine if the caller's case will be accepted, referred to another firm, or rejected • Facilitate communication between attorneys and potential new clients • Send and receive agreements for representation • Provide necessary follow-up on pending intakes • Complete referrals to other law firms • Assist with routing calls to office staff