Legal Receptionist / Intake Specialist

Hinojosa Law

Legal Receptionist / Intake Specialist

Houston, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Health insurance

    Paid time off

    Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

    Responsibilities / Duties:

    Meet, greet, and screen new potential clients over the phone or in person

    Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.

    Perform clerical duties such as filing, copying, faxing, emailing, etc.

    Ensure neatness of lobby and conference room areas.

    Monitor reception area so that non-employees are not permitted into the office without being identified.

    Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.

    Onboard new clients by gathering, processing, and managing information through the firm’s system

    Enter and set up new client information into the firm’s database

    Make follow up calls to potential new clients and gather missing documents

    Regularly email management with new intakes for case assignment

    Assist in updating the firm’s spreadsheets as cases are signed up

    Draft and send out drop notices, letters of protection, and letters of representation

    Gather incident reports and police reports for case evaluation

    Perform other duties as assigned

    Requirements

    Fluent in Spanish and English

    Strong written, proofing, and verbal communication skills required

    Excellent customer service skills

    Compassionate and able to handle sensitive and confidential information

    Ability to prioritize tasks, manage time properly, and work independently

    High attention to detail and organizational skills

    Due to constant client contact, must be customer-service oriented and present a professional image

    Ability to thrive in a fast-paced, dynamic environment

    Must be on time to work, dependable and reliable

    Preferred Skills

    High school diploma or equivalent, Bachelor’s degree preferred

    Familiarity with Google Workspace tools such as Google Docs and Google Sheets

    Proficient in data entry