Job Description
JOB DESCRIPTION
Lenox Financial is seeking a Loan Processing Manager. This position is located in our Dallas, TX office. The Processing Manager is responsible for increasing funded volume while reducing turn times, upholding a high level of quality, and increasing efficiencies and expectations that lead to the highest level of service within our process.
RESPONSIBILITIES
- Manage a team of Sr. Loan Processors.
- Oversee active application pipeline to ensure frequent client contact and appropriate processing all in accordance with Lenox policies.
- Implement and enforce operational policies and procedures to improve the effectiveness of the Loan Operations function.
- Motivate and coach processor team members to achieve goals.
- Respond to escalations regarding processing questions and provide answers and resolutions.
- Communicate with underwriters and sales teams about loan files.
- Effectively communicate to staff about company changes to policy and guidelines.
- Participate in developing process improvements and gaining efficiencies.
- Maintain a focus on enhancing customer service skills.
- Assist with recruiting, interviewing, and hiring high-quality processors.
- Assigns workloads to staff, while ensuring compliance with service level agreements.
- Perform other duties as assigned.
REQUIREMENTS
- A minimum of 1 year managing a team of Retail Loan Processors is required.
- Lending QB experience is preferred.
- Good knowledge of agency credit standards.
- 3+ years of mortgage credit experience.
- Experience with Non-QM loans is a plus.
- Expertise with complex income documentation.
- Training and team-building skills.
- Able to work independently and professionally under tight deadlines.
- Ability to analyze and report performance data.
Job Type: Full-time
Benefits:
- 401(k)
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Company Description
It's the Biggest no brainer !