Level 2 - IT Technician

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Lifeline Medical Center, LLC

Level 2 - IT Technician

Johnstown, PA
Full Time
Paid
  • Responsibilities

    Are you a tech-savvy problem-solver ready to take your IT career to the next level? We're seeking a Level 2 IT Technician with a passion for delivering exceptional technical support in a hybrid work environment.

    In this role, you'll be the go-to expert for resolving complex IT issues, ensuring our users have a seamless technology experience. You'll work from home most of the time, but be ready to travel to on-site locations as needed to handle work orders.

    Key Duties:

    • End-User Onboarding: Create and configure user accounts, install software, and provide initial training to new employees.
    • Ticket Management: Respond to and resolve technical support tickets in a timely and efficient manner, prioritizing urgent issues.
    • Computer Maintenance: Perform routine maintenance and troubleshooting on computers, laptops, and other hardware.
    • Remote Support: Provide remote assistance to users, using remote assistance screen-sharing tools and other technologies.
    • On-Site Support: Travel to on-site locations as needed to resolve IT issues that cannot be handled remotely. This includes, but is not limited to, printer setup, and basic network troubleshooting.
    • Documentation: Maintain accurate records of support activities and create knowledge base articles to help users self-resolve issues.

    Qualifications:

    • Certifications: CompTIA A+ Core 1 & 2 (required)
    • Experience: 2+ years in a Level 2 IT support role.
    • Technical Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and common hardware components.
    • Soft Skills: Excellent problem-solving, communication, and customer service skills.
    • Other: Ability to work independently and as part of a team. Basic knowledge of Google Workspace, Trello and other technical skills are also a plus.

    Benefits:

    • Competitive Salary: We offer a competitive compensation package that rewards your skills and experience.
    • Flexibility: Enjoy the benefits of a hybrid work environment, balancing work from home and on-site visits.
    • Growth: We provide opportunities for professional development and advancement.

    To apply:

    Submit your resume and cover letter, highlighting your relevant skills and experience.

    We look forward to hearing from you!