Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

401(k)

Are you a tech enthusiast who loves solving problems, helping people, and staying ahead of the latest trends? Do you thrive in a fast-paced MSP environment where every day brings new challenges? If so, we want YOU to join our team!

Who We’re Looking For:

We need a Level 2 MSP Technician who: ✅ Is passionate about technology and enjoys learning new tools and trends. ✅ Has experience troubleshooting complex IT issues across various environments. ✅ Can explain technical concepts clearly—both verbally and in writing—to non-technical users. ✅ Enjoys working directly with clients and providing top-notch customer service. ✅ Can balance multiple tasks, think critically, and find creative solutions.

What You’ll Be Doing:

🔹 Providing Level 2 support for desktops, servers, networks, and cloud environments. 🔹 Diagnosing and resolving escalated IT issues quickly and efficiently. 🔹 Communicating with clients in a way that’s both professional and easy to understand. 🔹 Assisting with onboarding, migrations, and deployments. 🔹 Documenting solutions and contributing to knowledge base articles. 🔹 Staying up to date with industry trends to bring fresh ideas to the team.

What You Need to Succeed:

✔ 2+ years of experience in an MSP or similar IT support role. ✔ Strong troubleshooting skills in Windows, macOS, Microsoft 365, networking, and cybersecurity best practices. ✔ Experience with remote monitoring & management (RMM) and professional services automation (PSA) tools. ✔ Excellent communication skills—both written and verbal. ✔ Industry certifications (CompTIA, Microsoft, Cisco, etc.) are a plus!

Why You’ll Love Working Here:

🚀 Work with cutting-edge technology and expand your skill set. 🤝 Join a supportive, team-oriented environment that values your expertise. 📚 Training & certification opportunities to keep growing in your career. 🎯 Make a real impact helping businesses run smoothly and securely.

If you're ready to take your IT career to the next level and be part of a company that values both technical excellence and people skills, we want to hear from you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.