Job Description

Salary: Liberty Software is seeking a CLIENT SERVICES MANAGER OF ACCOUNT MANAGEMENT to manage the work direction and day to day supervision for their assigned Account Management team. The managers are responsible for ensuring that all support tickets, emails, and phone calls sent or escalated to their team from the client services department are responded to quickly and correctly. The managers are expected to be subject matter experts on Liberty's software products and train and assist team members, handle escalated phone calls, guide team members on how to research and handle issues, as well as manage the their team's PTO requests and regular reviews. The managers will assign accounts to their account managers and work closely with the pharmacy success team to ensure smooth transition of new pharmacies to full time account managers.

Liberty Software takes great pride in being set apart for its client relations and support and expects our Client Services Managers to to strive for stellar service and continuous improvement among their teams and in every customer interaction.

Job Responsibilities include, but are not limited to:

• Review, monitor, and reduce follow up time and ticket completion between account managers and pharmacy clients
• Host Team Meetings to provide coaching to team members, and understand escalated issues
• Become subject matter expert for all Liberty’s software products to relay information, answer questions, and coach members of their account management team
• Address performance issues and growth goals among their team
• Diffuse client frustrations by personally responding to escalated customer issues
• Ensures customer inquiries (emails, tickets, voicemails) within their team are handled quickly and correctly
• Work closely and collaboratively with other teams
• Assist in other areas where needed

Qualifications:

• At least five years of relevant experience required, including broad pharmacy knowledge or account management experience
• Bachelors degree required, Pharm D Degree preferred
• Professional and friendly demeanor is a must
• Demonstrated ability to manage and lead a team
• Proven ability to shift between multiple tasks and manage competing needs
• Strong attention to detail
• Excellent listening, documentation, and critical thinking skills
• Advanced knowledge of independent pharmacy industry
• Customer service minded
• Quick to learn and navigate new software products

Liberty Software offers its team members a generous benefits package, with 100% employer-paid premiums for employee-only coverage of health, dental, and vision plans from DAY ONE, PTO accruals from DAY ONE, free snacks and drinks in the breakroom, and so much more. Don't miss this great opportunity!

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier. At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.